Shipping Details
Estimated Delivery Time Frame
Melbourne, Sydney & Brisbane Metro: 1–3 business days
Melbourne, Sydney & Brisbane Outer Metro: 3–6 business days
Western Australia, Northern Territory & Tasmania: 5–10 business days
NSW, ACT, QLD, VIC & SA Regional Areas: 4–10 business days
Note: We do not deliver to PO Box addresses or Parcel Lockers. Please provide a residential or business address at checkout.
Products are shipped Monday to Friday. Orders placed after 3pm on Friday through Sunday will be shipped on Monday (excluding public holidays).
Warranty
We stand by our product quality and offer warranties against defects in materials and workmanship:
Mattresses – 10-Year Warranty (5-Year for Bonnell mattresses)
Bed Frames – 5-Year Warranty
All Other Items – 1-Year Warranty
30-Day Returns
Changed your mind? No problem!
You can return items within 30 days of delivery for a refund (excluding shipping).
Return Conditions
To qualify, items must be:
✅ Unused and unassembled
✅ In original, undamaged packaging
✅ Complete with all tools, hardware & instructions
How to Return
Contact Us – Let us know you’re returning an item.
Ship It Back – Return shipping is at your cost. In-person returns aren’t accepted.
Inspection & Refund – Once received, we’ll inspect and process your refund. (Partial refunds apply if the item is not in 'as-new' condition.)
Damaged in Transit?
If your order arrives damaged, don’t accept the delivery. Instead:
📸 Take photos → 🚫 Reject the item → 📞 Contact us ASAP.
We’ll send a replacement and handle the return for you.
Need help? Reach out to us! We’re here to make things right. 🚀
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