Luna 3700 Memory Foam 5 Zone Fire Retardant Mattress

WARRANTY POLICY

Please refer to the product listing for specific warranty terms and period

REFUND POLICY

If there is a quality problem on the products, please contact us within 7 days of purchase. An exchange for another item or a refund is eligible as long as:

• You have clear proof of purchase, such as a receipt;
• The product and its packaging is in original condition, including any manuals and accessories.

Conditions:

1. In order to get a refund, the customer has to return the product still unused with its original packaging and receipt. Please note all delivery and incidental charges to return the item or deliver the new item are the customers responsibility and assembly & delivery fees will not be refunded. 10% restocking fee applies.

2. The refund policy DOES NOT apply on the basis of: 

• You change your mind
• The Product do not fit into your space

3. Mattresses and Bed Bases can not be returned or exchanged.

4. Exchanges is available where goods are D.O.A (Dead on Arrival) within 7 days. Claim must be submitted with sufficient evidence including invoice number & damage picture. 

5. Sample Product is sold as it is listed - the seller will not fix or warrant the condition of the sample product. We suggest buyers to inspect the product before purchase, and no refund for change of mind.

6. Please be aware that actual colours may vary from those shown on your screen due to differences in computer resolutions.

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