Shipping Details

Delivery Information

At Eighteen Grams, we are committed to delivering your coffee and accessories quickly and safely. We offer reliable shipping services to ensure your order reaches you in perfect condition.

Shipping Options:

• Standard Shipping: We offer standard shipping within Australia. Delivery times typically range from 3–7 business days, depending on your location.

• Express Shipping: For faster delivery, we provide express shipping, which usually arrives within 1–3 business days. Additional charges apply for this service.

• Free Shipping: We offer free standard shipping on orders over a specified amount (insert your store's threshold for free shipping here).

Processing Time:

• Orders are typically processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed the next business day.

Shipping Costs:

• Shipping costs are calculated at checkout based on your location and the size/weight of your order.

• For a more accurate shipping estimate, please enter your delivery address during checkout.

International Shipping:

• At this time, we only ship within Australia. Stay tuned for updates on international shipping options.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email to follow the progress of your delivery.

If you have any questions regarding delivery, or if you experience any issues with your shipment, feel free to contact our customer service team.

Warranty & Returns

At Eighteen Grams, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy for most items.

Returns:

• We accept returns on unused, unopened products within 14 days of purchase.

• To be eligible for a return, the item must be in its original condition and packaging.

• Return shipping is the responsibility of the customer, unless the product is defective or incorrect.

• If the product is damaged or faulty, please contact us immediately, and we will arrange for a replacement or refund.

Warranty:

• Coffee machines and other equipment come with a manufacturer’s warranty. Please check the product page for the specific warranty period for each item.

• In case of a defect covered under the manufacturer’s warranty, we will assist with the return or replacement process.

• Warranty claims must be processed within the timeframe indicated by the manufacturer.

If you have any questions regarding returns or warranties, please feel free to contact our customer service team.