Shipping Details
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-6 business days
Regional: 3-10 business days
If you are unavailable at the time of delivery re-delivery fees may apply.
Warranty
Sopra Homewares offers a 365 day warranty on all of our products. This warranty covers all manufacturing faults and defects. It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions. Any modifications made to the product will void the warranty. This is valid for 365 days from the date of the order and is only available to the original purchaser of the product only.
Under no circumstances will Sopra Homewares be liable for any costs (including indirect and consequential loss) over and above the original purchase price. For example, any charges you incur as a result of hiring a third party to complete assembly or disassembly for you, is at your own expense.
Returns
Yes! Sopra Homewares offers all customers a 100% no questions asked money back guarantee (subject to the terms below).
We want you to be 100% happy with your purchase. If you change your mind about a product purchased or simply wish to return it, you are welcome to do so for a full refund. (less shipping costs) All our products have shipping costs, even the ‘free shipping’ products have shipping costs included in the prices.
The only conditions applying to change of mind returns are as follows:
- All returns must be unused and in their original condition (including all original protective packaging).
- You must complete your return within 14 days of the date of your order and you are responsible for arranging the return and all related costs.
- The only products that cannot be returned are products marked 'Clearance' or 'Seconds'.
- The original shipping costs to you are not refunded.
- For hygiene reasons we do not exchange or refund Quilts/Duvets, Pillows, Mattress Protectors, Pet Beds or Mattresses for change of mind. Please ensure you select these products carefully before purchase.
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