Shipping Details

Delivery varies by location. Please refer to the expected timeframe to receive your product below:

• Metro: 1 - 4 business days

• Regional: 1 - 10 business days

We use Australia Post and dispatch all orders from QLD 4171.

We deliver to PO Box addresses and Parcel Lockers.

We care about our customers and strive for 100% happiness!  If you find we’ve missed the mark on anything, please let us know so that we can make it right for you.  We’re confident you’ll love our products but, for your peace of mind, we offer hassle-free returns and always replace defective components.

Faulty Items

Where items are faulty, or have been incorrectly described, you can choose between a refund or exchange. Please contact us within a reasonable timeframe and include a photograph of the issue. As our products consist of numerous components, we may choose to replace only the damaged or defected component(s) rather than the whole product itself.  This reduces waste and means you’ll have a complete, fully-functional product once the defective component is replaced.

Please note, we cannot refund or replace due to accidental damage, excessive wear and tear or failure to follow care instructions.  Our products are not indestructible and can break or become damaged with misuse or excessive force.  Examples of misuse include, but are not limited to;

• Marker tips being pushed, pressed or pried in ways not designed for regular use.

• Leaving caps off pens so the nibs become dry, resulting in streaking ink.

• Using excessive force when pulling the storage bag drawstrings.

If any reasonable person believed the product would break or be damaged due to the use it has received then, unfortunately, we won’t refund or replace.

Change Of Mind

Customers may return unopened products within 30 days of delivery for a refund or exchange. Products must be in saleable condition, unopened, unused and not arrive damaged. Shipping costs are at the expense of the customer. In the event that a product needs to be exchanged, shipping costs back to the customer are also at the customer's expense.