Shipping Details
Shipping & Delivery
Selling Out Soon serves most items to happy buyers all over the world and because very close 100% of our items are in stock at any given time, you can rely on us to provide you with simply outstanding levels of service.
Commitment Is King - How We maintain Error-Free Service
Small changes make big differences. Since improvement is in our culture, each stage of our process is streamlined, and managed to encourage positive change wherever necessary. We monitor processes to make things work better. But having the right people for the job is the best start. Happy staff make less mistakes, and we have reduced our error rate to less than 1 per 1000 orders, which is far ahead of the e-commerce fulfilment industry. Each error-free month earns our packaging specialists a free breakfast paid for by the company. The heart-warming thing is that they’d do it right anyway. Commitment is King.
* FREE Shipping For Australian Buyers
We happily offer free shipping for most items to any Australian address. Some items with special or fixed freight may attract a small charge. Free shipping is sent economy (off-peak) and may not include all features of the paid shipping options; so please see Delivery Details on the actual item.
You are safe at Selling Out Soon and you can rely on us to treat you with respect, and in a friendly, helpful manner, subject to any agreed terms herein. We have worked very hard for our reputation and will treat you how we like to be treated.
We offer a money-back guarantee that our items are:
Selling Out Soon provides more than is required under Australian law, in the interest of serving you better.
In the unlikely event we ship you an incorrect item or it appears faulty, simply request an RMA # as shown below. We are unable to accept returns for change of mind or other reasons, sorry. You must be signed in to complete a return request, and all returns are subject to our Return Policy and any other agreed terms.
Return Policy:
You may return most new, unopened items within 60 days of delivery for a full refund, for the reasons outlined under Returnable Items.
Unsealed or opened Returnable Items may be returned within 60 days for free replacement with identical item if they test as faulty by our Service Centre. Replacement is with new unless unavailable, in which case a service-centre-approved identical item will be issued. If neither is available then a full product refund (money back) is offered.
Free return shipping:
We'll also refund your return (fixed freight) shipping costs if the return is a result of our error (you received an incorrect item, or an item that our service centre tests as faulty), so you're not taking any risk buying from Selling Out Soon.
Free shipping on replacements: In addition, Returnable Items resulting in immediate exchange for the same item or another item of the same value (excludes Special Freight Items) are shipped back to the buyer free of charge.
Non-faulty items are subject to a Restocking Fee of $7.50, or 15% of the order value, whichever is the greater, and Non-Returnable items terms will also apply. iTunes and other cards, books, consumables and/or wearables are not able to be refunded by law unless they are not as described.
Refunds:
You should expect to receive your refund within 10 to 20 business days of receipt by our Service Centre, although in many cases it will be more quickly. This time period includes the transit time for us to receive your return from Australia Post (3 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (4 to 5 business days).
How do I return an item?
To request a Returned Merchandise Authorisation Number (RMA #) and return your item to our Service Centre, simply sign in (login) to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item. Goods without an approved RMA# will be forfeited.
Money Back Guarantee & Warranty:
Buy safely with Selling Out Soon because we offer a money-back guarantee that our items are always exactly as described. Also, under Australian law you are offered manufacturer's warranty which is in addition to your rights and obligations under our agreement. In the very unlikely event you have an issue after 60 days, you may seek warranty provisions from the manufacturer, and we will happily provide you with up-to-date information with which you can get help immediately. The stats show you're very unlikely to encounter an actual faulty item, but at Selling Out Soon, we're here to help you.
Returnable Items:
In the unlikely event that our Service Centre finds your item defective/malfunctioning (meaning faulty), not as described, or shipped in error by us, it will be deemed as a Returnable Item, and you will be entitled to a full product refund, exchange, or store credit, at your option.
Non-Returnable Items:
If an item is received by our Service Centre in error (is returned using a method other than Fixed Freight, tests as functioning, is received in damaged condition beyond normal wear and tear, or is received for any other reason, such as change of mind) it will be deemed a Non-Returnable Item, and the buyer will be subject to the Restocking Fee and the cost of return will become the responsibility of the buyer. Items we return to buyers must be tracked: you may choose any non-free tracked option shown on the item's product page, with a minimum charge of the current retail rate for Australia Post's 1kg Prepaid Satchel. Unpaid administration or return freight fees for item(s) deemed by us to be non-faulty will, after 28 days of receipt, default, and item(s) will become forfeited.
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