Seller Rating 120 Reviews
No 5 Star Reviews yet
Looks fab, easy to use
Oct 25, 2021
Great product. I have little to no internet service and this has really helped
Oct 25, 2021
The magic mouse complements other Mac devices seamlessly. It is easy to customise and is very smooth to operate.
Oct 21, 2021
Oct 20, 2021
I have returned this item to the purchaser but have not heard back from them regarding my refund
Oct 19, 2021
Great service really recommended ,fast delivery +AAA SELLEE
Oct 17, 2021
Fantastic unit does all I need it to do.
Oct 17, 2021
Have not opened up yet.
Oct 14, 2021
This an excellent product.
Oct 11, 2021
great poduct, best price in town, swift delivery.
Oct 10, 2021
No 4 Star Reviews yet
No 3 Star Reviews yet
No 2 Star Reviews yet
No 1 Star Reviews yet
No reviews yet
Changing your mind / purchasing the wrong product by mistake
If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy. (excludes special order items).
If there is not a suitable product that can be exchanged for your returned item you will be offered a refund to your account based on the value paid at the time of purchase.
Incorrectly supplied products
If you have been accidentally supplied the wrong product, AlphaCity can supply the correct product (where it is available) or issue a refund.
In order to supply the correct product, the incorrect product will first need to be returned to us. AlphaCity can arrange a return ticket to send the incorrect product back by courier.
In this scenario we will need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.
Products damaged in transit
If your product has been damaged during transit to your delivery address an investigation will be conducted. Once the investigation has reached a conclusion and it is determined the product has been damaged in transit we will offer a refund.
Please contact us ASAP. We will then advise you to visit your nearest Australia Post Office so that they can investigate the damage. You will need to keep all packaging so that their team are able to make a fair assessment.
Products that are faulty upon arrival / first use
If the product you received is faulty upon arrival / first use, AlphaCity will either repair or issue a refund.
In order to repair or issue a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.
All returns of this nature must be made within 7 days of purchase / delivery and we can arrange a return ticket to send the product back by courier.
Products that are faulty within the warranty period
If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, AlphaCity will repair or or issue a refund.
In order to repair or issue a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. For some products you may also be able to contact the manufacturer directly to arrange a repair / replacement.
Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.
Testing fees and return freight
If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.
Returns may take approximately 4 weeks to arrive back with our returns team in NZ to process.
In some special circumstances, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the purchased price. Delivery, service and assembly fees are not refunded at all.