Seller Rating 173 Reviews
No 5 Star Reviews yet
very good product.I like it
Jan 17, 2022
These headphones are wonderful. Easy to use and the volume is loud, so they are perfect to use for work when I'm out and about.
Jan 08, 2022
Great buy works very well
Dec 30, 2021
My Shark vacuum is fabulous! Features!, let me start: Smooth transition from tiles to carpet ( It's the first time my bathroom mat did not get sucked up!) Plenty of power, the head does not get blocked with anything. I am wrapped.
Dec 27, 2021
Product as described worked well, waited a while to be shipped, but happy in the end
Dec 23, 2021
I love it .. now have 2
Dec 21, 2021
Worked as expected
Dec 20, 2021
The cable came as expected in new condition, well packed and on time. Very happy with this transaction
Dec 15, 2021
Very happy with my Shark Vacuum Really good suction & easy manoeuvrability Quick shipping .
Dec 12, 2021
The Amazon Fire 8 is working really well I am very happy with my purchase
Dec 10, 2021
No 4 Star Reviews yet
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Changing your mind / purchasing the wrong product by mistake
If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy. (excludes special order items).
If there is not a suitable product that can be exchanged for your returned item you will be offered a refund to your account based on the value paid at the time of purchase.
Incorrectly supplied products
If you have been accidentally supplied the wrong product, AlphaCity can supply the correct product (where it is available) or issue a refund.
In order to supply the correct product, the incorrect product will first need to be returned to us. AlphaCity can arrange a return ticket to send the incorrect product back by courier.
In this scenario we will need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.
Products damaged in transit
If your product has been damaged during transit to your delivery address an investigation will be conducted. Once the investigation has reached a conclusion and it is determined the product has been damaged in transit we will offer a refund.
Please contact us ASAP. We will then advise you to visit your nearest Australia Post Office so that they can investigate the damage. You will need to keep all packaging so that their team are able to make a fair assessment.
Products that are faulty upon arrival / first use
If the product you received is faulty upon arrival / first use, AlphaCity will either repair or issue a refund.
In order to repair or issue a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.
All returns of this nature must be made within 7 days of purchase / delivery and we can arrange a return ticket to send the product back by courier.
Products that are faulty within the warranty period
If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, AlphaCity will repair or or issue a refund.
In order to repair or issue a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. For some products you may also be able to contact the manufacturer directly to arrange a repair / replacement.
Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.
Testing fees and return freight
If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.
Returns may take approximately 4 weeks to arrive back with our returns team in NZ to process.
In some special circumstances, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the purchased price. Delivery, service and assembly fees are not refunded at all.