Seller Rating 149 Reviews
No 5 Star Reviews yet
Love it and so happy with service
Dec 04, 2021
Works exactly as advertised
Nov 23, 2021
This shaver gives a very close shave. Good value for money.
Nov 20, 2021
Bought to replace another well known brand cordless vaccum cleaner which had finally given up! This is so much better in my opinion and I'm glad I didn't repurchase another of the same brand. Highly recommend.
Nov 20, 2021
very compact unit great for my needs long lasting inks nice finnish on photo paper cheers
Nov 19, 2021
This Shark navigator is definately "the business", everything I wanted in a vacuum cleaner and as light as a feather which is a serious bonus for someone like me with arthritis. This is a great buy and I am very pleased with it.
Nov 19, 2021
Awsome product just what l needed and great value always great items love it
Nov 18, 2021
I absolutely love these headphones they are very comfortable and I love that I don’t have to charge them every 5 hour like my AirPods. The Bass is incredible which is a feature I was after and I don’t get with my AirPods. I also love that Skullcandy has an app so you can set your own music levels.
Nov 15, 2021
I did an initial HDDscan and noticed 2700MB/s transfer rate on the blank drive but one data has been loaded on to the drive the rate is closer to 1600MB/s. Still better than a standard SSD. I wish I had bought a couple for that price....
Nov 12, 2021
Delivery was few days delayed but overall product was as described.
Nov 08, 2021
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Changing your mind / purchasing the wrong product by mistake
If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy. (excludes special order items).
If there is not a suitable product that can be exchanged for your returned item you will be offered a refund to your account based on the value paid at the time of purchase.
Incorrectly supplied products
If you have been accidentally supplied the wrong product, AlphaCity can supply the correct product (where it is available) or issue a refund.
In order to supply the correct product, the incorrect product will first need to be returned to us. AlphaCity can arrange a return ticket to send the incorrect product back by courier.
In this scenario we will need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.
Products damaged in transit
If your product has been damaged during transit to your delivery address an investigation will be conducted. Once the investigation has reached a conclusion and it is determined the product has been damaged in transit we will offer a refund.
Please contact us ASAP. We will then advise you to visit your nearest Australia Post Office so that they can investigate the damage. You will need to keep all packaging so that their team are able to make a fair assessment.
Products that are faulty upon arrival / first use
If the product you received is faulty upon arrival / first use, AlphaCity will either repair or issue a refund.
In order to repair or issue a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.
All returns of this nature must be made within 7 days of purchase / delivery and we can arrange a return ticket to send the product back by courier.
Products that are faulty within the warranty period
If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, AlphaCity will repair or or issue a refund.
In order to repair or issue a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. For some products you may also be able to contact the manufacturer directly to arrange a repair / replacement.
Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.
Testing fees and return freight
If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.
Returns may take approximately 4 weeks to arrive back with our returns team in NZ to process.
In some special circumstances, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the purchased price. Delivery, service and assembly fees are not refunded at all.