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Seller Profile

Appleby Co

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platinum Seller
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96.56%
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172 product reviews
Established since 2007, we are an Australian retailer of indoor and outdoor furniture & accessories designed for the Aussie lifestyle. Our aim is to help you realise your vision and create your ideal living space inside and out. Our range is sourced from quality producers worldwide and shipped direct to your door.
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • LieselVerified buyer

    Excellent unit very useful.

    Oct 08, 2024

  • NerissaVerified buyer

    I bought this to make a brooder for baby chickens and it works well. A little bit flimsy but perfect for what I bought it for. I did cut out a piece of the lid and replaced it with mesh so the chics can have fresh air

    Oct 06, 2024

  • Leianne NewmanVerified buyer

    Great for the caravan, excellent for lunches & food stays fresh

    Oct 02, 2024

  • VERONICA HARTVerified buyer

    This is like sleeping on a cloud. So comfortable.100%satisfied

    Aug 25, 2024

  • Bing ShenVerified buyer

    Good product

    Aug 20, 2024

  • JeanVerified buyer

    Excellent product. Stores 10 bathsheets easily. Easy to install and looks great.

    Jul 31, 2024

  • Shannon randallVerified buyer

    It's fantastic especially when the grandson is sleeping over

    Jul 14, 2024

  • WendyVerified buyer

    Easy to put up and very roomy

    Jul 04, 2024

  • FarindonVerified buyer

    The quality is much better than I expected. Definitely value for money!

    Jul 01, 2024

  • JohnVerified buyer

    very happy

    Jun 28, 2024

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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No reviews yet

Orders are dispatched from our Matraville NSW and West Melbourne distribution centres within 2 working days after full payment. Appleby & Co partners with Aramex, Toll, Direct Freight Express, Hunter Express, and Couriers Please for efficient and affordable delivery. Tracking details will be available in your MyDeal order history within 72 hours (excluding weekends). For delivery queries, please use the tracking info on the carrier's website, or contact our customer service team if further help is needed.

Note: We cannot ship to PO Boxes, Parcel Lockers, or Australia Post facilities. The following postcodes are undeliverable: 885, 2222, 2449, 2818, 2827, 2829, 2836, 2839, 2874, 2898, 3724, 4477, 4490, 4626, 4822, 4871–4899, 6044, 6209, 6224, 6290, 6442, 6536, 6562, 6707, 6713, 6725, 6728, 6743, 6751, 6753, 6754, 7255, 7256, 7258, 7260.

Thank you for your understanding.

Change of mind returns - If you have changed your mind and wish to return an order you may do so by advising us in writing within 14 days of delivery with some exceptions (see below). We will ask you to provide a photo to show that your item is in brand new condition, unopened and in the original packaging. Once confirmed we will work with you have a carrier collect the goods for return. 

A change of mind may include, but is not limited to, purchases where:

  • You chose the wrong colour/size/product

  • You believe the item to be unsuitable for your needs

  • You do not like the product

  • Your personal opinion of the quality

  • Delivery was beyond the estimated date / arrived late

If you do not have the original packaging or your item has been opened and/or used we will not be able to accept your return. We do not refund outbound shipping costs and return shipping is at your own expense. Please note that we do not accept responsibility for returns that are lost or damaged in transit and we recommend customers retain proof of lodgement and obtain transit cover where appropriate.

Exceptions: The following cannot be returned due to change of mind: Any Furniture that has been assembled or partly assembled and then disassembled, Health and Beauty products (EG Baby wipes, diapers, nappies, creams, etc). Products that are sold in a vacuum or blister pack (even if unopened), any item that is no longer in the original packaging or has been used and re-packed. If you are unable to provide a photo showing your item is brand new and unused we will not be able to accept your return. 

Any returns that are found to have been used or are not complete or in the original packaging will not be eligible for refund.

Once we receive your return and verify it's condition we will issue a refund to your original payment method within 5 business days. Please note that shipping costs are non refundable and a 20% re-stocking fee applies 

(Please note that return shipping must be via our designated carrier and we do not allow returns to be 'dropped off' at warehouse locations)

Transit Damage In the event that your order is damaged in transit, please contact us in a timely manner and provide some images to show the nature of the damage to the product and the box if applicable. Where possible we will replace any damaged parts, if this is not possible we will arrange for the return and replacement of the product. 

Warranty Our products are covered by a statutory repair or replace warranty for domestic use. Some products come with a warranty card from the manufacturer and require that you register the product on their website to activate the warranty, we recommend that you do this wherever it applies. If your product develops a fault and you wish to make a warranty claim you may contact us. Please provide a detailed explanation and images to show the issue and our team will provide advice on the claim process. Please note that products damaged by weather, misuse or that have been used in a commercial setting will not be covered under warranty. 

Product Photography

The images displayed for our products are for illustrative purposes only. Actual colors, dimensions, and details may vary from the representation on your screen due to individual monitor settings, lighting conditions, and natural variations in the materials used. Please consider these factors when making your purchase.

Additionally, product images may depict accessories, props, or items that are not included with the purchase unless explicitly stated in the product description. The main product listing and description should be consulted for accurate details about the inclusions and features of the item.

We strive to provide accurate and comprehensive product information. If you have any specific questions or concerns, please feel free to contact our customer service team for clarification before making your purchase.

Thank you for your understanding.