Established since 2007, we are an Australian retailer of quality indoor and outdoor furniture & accessories designed for the Aussie lifestyle. Our aim is to help you realise your vision and create your ideal living space inside and out. Our range is sourced from quality producers worldwide and shipped direct to your door.
Orders are generally shipped from our distribution centres located in Matraville NSW and West Melbourne, the next working day after full payment is received. Appleby & Co works with several carrier partners to provide the most efficient delivery service with the most reasonable price and quickest service. These Include; Australia Post, Aramex Couriers, Toll, Direct Freight Express, Hunter Express and Couriers Please. Tracking information for your order will be available in your MyDeal order history usually within 72 hours of your order being placed (excluding weekends). If you have a delivery query, in the first instance please make use of the tracking information on the carriers website. If you require additional support please reach out to our friendly customer service team through the MyDeal message system.
Change of mind returns - If you have changed your mind and wish to return an order you may do so by advising us in writing within 14 days with some exceptions (see below). We will ask you to provide a photo to show that your item is in brand new condition and in the original packaging. Once confirmed we will provide a return shipping address or work with you have a carrier collect the goods if you wish.
A change of mind may include, but is not limited to, purchases where:
You chose the wrong colour/size/product
You believe the item to be unsuitable for your needs
Your personal opinion of the quality
If you do not have the original packaging or your item has been used we will not be able to accept your return. We do not refund outbound shipping costs and return shipping is at your own expense.
Exceptions: The following cannot be returned due to change of mind; Health and Beauty products, Products that are sold in a vacuum or blister pack (even if unopened), Furniture that has been assembled and then dis-assembled.
Once we receive your return you may select for an exchange (size, colour etc) or a refund. If you opt for a refund a 20% re-stocking fee applies.
Most of our products are sold with a manufacturer's warranty, in the event of defect. If you believe that your product is defective or has been damaged in transit please reach out to our customer support team via the myDeal message system. We will ask you to provide some photos or a short video to show the nature of the defect. Where the issue can be rectified through the provision of guidance or technical support our team will work with you to resolve the problem. In the event of faulty product or damaged parts we will rectify the issue by providing replacement parts wherever possible. Where this is not possible we will arrange for the return of the item at our expense and arrange for a replacement to be sent to you subject to availability. If a replacement is not available we will provide a full refund. We encourage our customers to fully understand and take advantage of manufacturer warranties and promised Customer Support services. Should the manufacturer warranty and/or Customer Support services fail to rectify any problem, Appleby & Co is prepared to issue a replacement product or provide a full refund of the purchase price in accordance with the preceding sections of these Terms and Conditions.