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Delivery varies by location, please see the expected timeframe to receive your product below: Metro: 1-5 business days Regional: 1-7 business days
Bartan will replace any goods that arrive at their destination faulty or damaged, provided a claim is made within 48 hours from the parcel being delivered and signed for. To confirm the damage we require a photographic evidence. Once received, we will arrange for a replacement to be sent out free of charge. In most cases, we will not require the damaged item returned to us, however, we do request that you keep the damaged item until we can confirm that we do not require it to be returned. If we do require the damaged item to be returned, we will cover the cost of its return. Customers are not charged for returning a damaged item to us. Please note that if you do not advise us of anything that may be wrong with your order (including missing or damaged products) within 48 hours from its delivery, we are unable to assist you further under any circumstance.
RETURNS POLICY FOR CHANGE OF MIND OR INCORRECT CHOICE AUSTRALIA For exchanges or returns when it comes to a change of mind or incorrect choice, Bartan will happily exchange or refund any undamaged item(s) less delivery fee if they are returned to us. This will commence within 14 days of receiving the order. When returning this to us you must ensure the product and packaging is returned in the same condition as you received it.Warranty Claims:
Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us via your MyDeal Account to raise a warranty claim.