Bentobliss

At BentoBliss, we have partnered with Australia Post to fulfill all shipping requirements of our wonderful blissful products. This is to ensure reliable and efficient delivery to our customers. 

Shipping Rates

We offer the following flat-rate shipping options. Standard Shipping of $10 Australia wide.

Delivery Timeframes

Estimated delivery times are typically between 1-5 business days, depending on courier demand and other external factors.

Deliver Instructions

All deliveries are processed with authority to leave unless otherwise specified. If you require a signature upon delivery, please indicate this in the comments section during checkout. 

Tracking Information

Once your package is ready for dispatch, you will receive an email containing the tracking information. 

Thank you for choosing BentoBliss. We strive to provide you with the best shipping experience possible.

At Bento Bliss, we strive to ensure you are completely satisfied with your purchase.

Eligibility:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process:

To initiate a return, please send us an email with the subject line "Return Request".

In your email, please include:

Your order number

A description of the issue

Photos of the item(s) you wish to return

Our customer service team will review your request and respond with further instructions within 2-3 business days.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For any additional questions or concerns, please contact our customer service team.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Wear and tear or improper use/care is not considered a fault. While we take pride in offering high-quality products at BentoBliss, no product is indestructible—especially when used by little hands. General wear and tear over time is expected. To ensure your child’s new goodies last as long as possible, we recommend showing them how to use and care for their items properly.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.