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Seller Profile

Big Box Store

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gold Seller
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94.81%
184 product reviews
We source high quality products at great prices and ship within 24 hours from our Melbourne Warehouse (excluding weekends). Our quality assurance program ensures we deliver the highest quality best performing products. We're here for you.
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • AnnieVerified buyer

    Absolutely amazing quality, love the product and so does my girl. Product was delivered fast and packaged well . Thank you so much for a great product and amazing service .

    Mar 13, 2024

  • Jennifer WVerified buyer

    My cat loves the hideaway box, but was scared of the tunnel. It's a great little hideaway for cats. The colour and design is beautiful, and I really like the way the tunnel attached with long buttons like toggles. Highly recommended, especially for kittens.

    Feb 22, 2024

  • GrahamVerified buyer

    Very happy with this product, my puppy loves it never seen him drink so much water,which is very good for him as he is very active. Also easy to assemble and great value

    Feb 21, 2024

  • SharonVerified buyer

    This product is beautiful i love it

    Feb 20, 2024

  • HelenVerified buyer

    I brought this as a end table for the lounge room and I can tell you this, it was very easy to assemble and the quality of the components are first grade. Over the past few months I have brought quite a few "flat pack" items and this company is without a doubt one of the best "easy to assemble" items. I will defiantly be looking for this brand again.

    Feb 09, 2024

  • AnnetteVerified buyer

    Daughter is very happy with it. Great size, works perfect.

    Feb 08, 2024

  • RACHANAVerified buyer

    Its perfect except the size of bowls for small and medium breed fogs

    Jan 30, 2024

  • MargaretVerified buyer

    This table looks great. It was just the item and size I needed. As an eighty year old I found it quite easy to put together following the instructions. Delivery was fast and came when expected. I will use My Deal with confidence for future purchases. Well done My Deal.

    Jan 21, 2024

  • SharonVerified buyer

    Absolutely love this item.

    Jan 21, 2024

  • SarahVerified buyer

    Great for the kids TV/playroom. Better quality than I was expecting for rhe price.

    Jan 18, 2024

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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We ship your order within 1 business day once your order is confirmed in normal circumstances. Please allow 3-5 business days for dispatch during peak sales periods. All our products are to be dispatched from our warehouses in Melbourne, Australia. You will be provided with tracking information when your order is dispatched.

Please ensure shipping details are complete and correct when you place your order. Changing of shipping details at a later stage may not be accepted. Please note that we cannot deliver all items to PO Boxes and Parcel Lockers. To avoid your order being cancelled because of invalid address, we highly recommend you use a physical address for delivery purpose.

As a guide, please review below on what you should expect regarding delivery.

  • Delivery cost will be calculated at the checkout page when you place an order.

  • The delivery time is estimated from our shipping providers. Please allow extra shipping time during peak seasons (e.g. Black Friday, Christmas, long weekend etc.)

  • We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organises freight collection and services themselves.

  • Occasionally orders are delivered as multi-piece shipments, and the parcels may arrive at separate times. Please allow an additional 3-5 working days for partial deliveries.

  • In the case that your parcel is delayed, lost or damaged during delivery, please reach out to our customer service team for assistance.

Warranty

We provide our customers with a 12-month warranty (from purchase) that covers:

  • Defects in manufacturing; and

  • Not being fit for purpose.

Our warranty will NOT cover:

  • Normal wear and tear;

  • Damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets, etc.

You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
To make a warranty claim, please reach out to our customer service team for assistance.

Returns

If you wish to return an item for any reasons, please contact our customer service team for assistance. Please do not return items to us before you obtain a written confirmation from us.

·        The return needs to be requested within 14 days from purchase.

·        Return postage is to be paid by the purchaser.

·        We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

·        We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

·        A 10% restocking fee applies for change-of-mind returns, given that,

o   The product(s) are in their original packaging including manuals, pamphlets and all accessories; and/or

o   They are unopened, unused and in their original saleable condition.

·        Postage (if any) paid at the time of purchase are non-refundable.  

We reserve the right to refuse returns and refund of any merchandise that does not meet the above return conditions in our sole discretion.