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Seller Profile

BNB Supplies

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platinum Seller
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99.04%
185 product reviews
Bnb Wholesale Supplies Australia's leading supplier of hotel products, hospitality and motel supplies including hotel amenities portioned detergents toilet paper portioned beverages hotel sheets, towels, pool towels, pillows, quilts, mattress protectors bathrobes luggage racks slippers cutlery crockery plus lots more, and is conveniently located in Deer Park. Our focus is to provide you with only the best commercial hospitality supplies for your hotel, motel, vacation rental, short stay apartment, serviced apartment, airline or Airbnb property. Whether you are looking for toiletries, tea and coffee or even glassware, we have everything you need. The products we chose are only the highest quality including environmentally friendly, all natural soaps and shampoos from Savoir Faire and ethically sourced Fairtrade tea and coffee from One Fairtrade. We also stock luxury guest amenities such as Hermes, Moooi, Christian Lacroix, Aveda, Ritual Cosmetics & Pharmacopia, It is because of this reason that we often attract high end clients who share our passion for quality and sustainability. Utilizing our extensive experience in hotels, motels and resorts, Bnb Wholesale Supplies has put together a list of hotel supplies which stand out from the crowd and suit any budget. Every company on board with us has been handpicked because they stand out from other brands.
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • YvonneVerified buyer

    Excellent quality and quick service, fast postage

    Jul 18, 2024

  • CarlyVerified buyer

    After staying at a hotel with these pillows we had to have them for ourselves. Unlike other King sized pillows these are wide enough to fit across the entire bed and super lofty and plush. Very happy!

    Jul 08, 2024

  • JessVerified buyer

    Absolutely loved this pillow and so happy with the case and protector! Quality is amazing. Pillow is so comfortable too ! I’m having the best sleeps on it!

    Jun 26, 2024

  • KathrynVerified buyer

    Last a few months well worth it for bigger family

    Jun 05, 2024

  • Nadine Packer Verified buyer

    Love these!

    May 30, 2024

  • PatriciaVerified buyer

    Best pillows I’ve ever slept on, so cosy & comfortable. I’ve purchased more for my spare beds so my guests are comfortable as well.

    May 26, 2024

  • JanineVerified buyer

    Delivered within 24hrs fabulous 👌

    May 09, 2024

  • PeterjstaplesVerified buyer

    Excellent product at reasonable price

    May 06, 2024

  • Floyd RandallVerified buyer

    Excellent 👌👍

    May 03, 2024

  • Floyd RandallVerified buyer

    Excellent 👍

    May 03, 2024

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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No reviews yet

We endevour to dispatch orders received by 10am the same business day via courier.

We will endevour to notify you as soon as possible if there are any unforeseen delays.

Delivery timeframes are generally:

Melbourne Metro - Next Business Day 

Sydney & Adelaide Metro -  Next Business Day or Two Business Days for large deliveries

Brisbane Metro - Two Business Days or Three Business Days for large deliveries 

Regional Areas - Next Business Day to Ten Business Days depending how far you from Melbourne. Most common is two - three business days. 

Do you ship to PO Boxes and Parcel Lockers? Yes we ship to PO Boxes and Parcel Lockers. Please select parcel post as your delivery option on checkout.

A refund, or replacement are offered if you have changed your mind about the ordered products, make an incorrect choice, or failed to verify or accurately provide information when placing an order. Any returns for change of mind or incorrect choice, are allowable within 14 days of purchase, if the item is returned in original condition and packaging. A 5% administration fee, 3% credit card processing surcharge will be deducted from the refund, in addition to any applicable spend/volume discounts on the original order. You will be required to pay the return shipping, and will not receive for a refund for any shipping costs incurred sending the products to you.

Faulty, Damaged or Defective Product & Product Return

  1. A product is considered faulty if it does not work when first taken from its packaging or if it shows signs of failure within 14 days of delivery.
  2. If you receive a damaged or faulty product, we will arrange for it to be replaced or refunded. Bnb Supplies retain the right to decide on replacement or refund.
  3. Products damaged in transit must be reported to us within 24 hours of receipt of the product.
  4. If you receive a product that you think is defective, you are to immediately contact our Customer Service Team who may provisionally determine whether the product is defective. You have 7 days from the date of delivery to report a defective product.
  5. Where a product is provisionally determined to be defective we will arrange to replace or refund the product.
  6. Where we have provisionally determined your product is defective, return shipping may be arranged at our expense.
  7. If the product is deemed by customer service/supplier not to be defective, we may, in our absolute discretion, refuse to replace the product or offer a refund.
  8. We reserve the right to test any returned defective product. If the condition of the product was misrepresented to us by the customer, we may impose a $100 handling, testing and administration fee.
  9. Products must be returned whenever we agree to replace the product or provide you with a refund.
  10. Where you have received a faulty, damaged or defective product by our freight service, we may make arrangements with you to collect the product.
  11. Please ensure that all original items including packaging are returned.
  12. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return delivery to our warehouse.
  13. If we agree for you to return a product and it is not defective, you are responsible arranging and paying for the freight to return the items. If the product deems to be used or soiled in any way you will not be credited for the product. This must be done within a strict 14 day period.
  14. Missing Items. Any missing items need to be reported to our customer service staff within 5 days of delivery to ensure an investigation can be carried out.

When a Replacement Product is arranged

  1. A replacement for the same product ordered will be delivered at our expense after we have received the original faulty, damaged or defective product.
  2. The delivery time for the replacement product may be the same as stated for the original product.
  3. Replacement products are provided with the same warranty as the original product.

When a Refund is arranged

  1. No refund will be processed until we have received the product from you.
  2. Refunds will only be issued to the same credit card, debit card, PayPal or bank account used for the original purchase.

Proof of purchase

  1. You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may reject or deny your claim.