Downunder Shop

Popular From This Seller

Delivery varies by location, please see the expected timeframe to receive your product below: Metro: 1-4 business days Regional: 1-6 business days No delivery to PO Box addresses or Parcel Lockers. If you are unavailable at the time of delivery re-delivery fees may apply.

Downunder Shop

WHAT can be returned?

The item/s needs to be in its original packaging and is in good condition. If it’s torn or discard a refund will not be available. So make sure you always keep your packaging.  E.g. Packing is in tacked, the item is not broken

WHEN do items need to be returned?

Before the end of 2 business days between Monday to Friday. After the aforementioned time returns will no longer be accepted. The 2 business days commence once the item has arrived.

HOW do you return items?

Contact us via MyDeal. Make sure you have clear proof of purchase attached to the email e.g. picture of the item/s and online receipt screenshot or sales order. 

WHERE do items need to be returned to?

Your item can on be returned via postage only. No drop-off or instore returns are allowed. Further instruction will be provided through email.  We will help you sort this process out as soon as possible.

SHIPPING for returns? 

Freight paid will not be refundable, and further freight will be charged if we organize the return with our courier.

Please leave enough time for this process to take place. As we are only open between 8 am-4 pm AEST Monday to Friday.

Warranty Policy: If the product is found to be faulty it will be replaced at no charge.