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Seller Profile

DukeLiving

7847 product reviews
DukeLiving is an Australian based business that prides itself on selling only products of the highest standards at the lowest price. Combining premium quality with value for money with an unrivalled shopping experience means that you can shop with confidence when purchasing from DukeLiving.
 

Customer Reviews

  • (6132)
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  • (234)
  • (68)
  • (161)

Customer Reviews

  • (6132)
  • (1252)
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  • (68)
  • (161)

No 5 Star Reviews yet

  • MubbashirVerified buyer

    Using it for the last 1.5 years daily. very reliable and feels premium.

    Apr 22, 2024

  • MubbashirVerified buyer

    Using it for the last 1.5 years daily. very reliable and feels premium.

    Apr 22, 2024

  • ClaireVerified buyer

    Stylish bed, easy to assemble. Looks fabulous

    Apr 20, 2024

  • Jan Carter Verified buyer

    It took a bit of time to put together and get every piece in the correct position but once finished it looks very nice in our hallway

    Mar 19, 2024

  • Yung-YiVerified buyer

    The product is good value for its price

    Mar 18, 2024

  • MarionVerified buyer

    I had been putting up with my old mattress for too long - it was a Sealy but I started waking up with back pain every morning. This mattress is awesome - no more pain! Service and delivery from MyDeal was great too...and inflatable, another bonus!

    Mar 17, 2024

  • AngelaVerified buyer

    Great bed. Suits my room perfectly. Would love one in a king size.

    Mar 17, 2024

  • Warren gallopVerified buyer

    great just what I needed

    Mar 15, 2024

  • Sonya LangtonVerified buyer

    Really comfortable mattress!

    Mar 13, 2024

  • MelodyVerified buyer

    Single bed mattress. It's new so I can't speak for endurance but it is very comfortable.

    Mar 13, 2024

Customer Reviews

  • (6132)
  • (1252)
  • (234)
  • (68)
  • (161)

No 4 Star Reviews yet

Customer Reviews

  • (6132)
  • (1252)
  • (234)
  • (68)
  • (161)

No 3 Star Reviews yet

Customer Reviews

  • (6132)
  • (1252)
  • (234)
  • (68)
  • (161)

No 2 Star Reviews yet

Customer Reviews

  • (6132)
  • (1252)
  • (234)
  • (68)
  • (161)

No 1 Star Reviews yet

Customer Reviews

  • (6132)
  • (1252)
  • (234)
  • (68)
  • (161)

No reviews yet

  • Please refer to the "Estimated Delivery Time Frame" available in the product listing for expected delivery time to your address
  • NOTE:
    • No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout)
    • Once payment is confirmed, items will be dispatched the next business day and will take 7-10 days to arrive

30-Day Returns Policy

We pride ourselves on quality and always do our best to ensure the product that arrives at your home is as you have read and viewed on our product page. We want to make sure that you always receive exactly what you were hoping for and that you love your purchase.

However, we do also appreciate that sometimes the product is just not right, or you may have a change of mind after placing your order.

If you do change your mind, we are here to help. You can return the product to us within 30 days of the date that you have received it and we will be happy to organise a refund for the product for you. (This does not include the shipping)

Your only two responsibilities here will be:

  1. The return shipping cost (to our warehouse)
  2. The item must be returned in ‘as-new’ condition

Requirements of ‘as new’ condition are as follows, the item must:

  1. Not be used
  2. Not be assembled
  3. Not be damaged at all
  4. Packed in all the original packaging
  5. Packaging to not be damaged
  6. Include all unopened tools and hardware
  7. Include assembly instructions

We do have some excluded products from our 30-day return policy:

  1. Clearance Items
  2. Mattresses
  3. Hand Sanitiser

The process of returning the item is as follows:

  1. Inform us of your intent to return the item via the contact us link
  2. You will need to organise to return to the sender
  3. We will keep a look out for the returned item
  4. Once arrived, our inspections team will assess the ‘as new’ condition of the item
  5. If confirmed that the product can return to stock, we will process the refund on the product (excluding postage) and notify you
  6. If the product is damaged or cannot be returned to stock, we will process a partial refund and notify you

Unfortunately, returns cannot be delivered in person to our depot, office or warehouse facilities.

If you need to arrange a return, please contact us for assistance and we will be happy to help.

 

Damaged in Transit

We do our best to package the products with the thought that they will be mishandled in transit and occasionally, items still are damaged in transit.

Not to worry, we are well aware that this can occur and are here to help resolve this as quickly as possible.

If you receive an item that looks like it could have been damaged in transit (the protective carton is damaged/dented/ has holes/open/wet/looks like it has been dropped), we ask that you kindly take photos of the damage, do not accept the delivery and contact us immediately so we can quickly resolve this for you.

We will take the necessary steps to send you a replacement item as quickly as possible and ensure that the damaged item is returned to us.

If you notice the item has been damaged after receiving the item, once again, kindly take photos and contact us within 5 business days. We will do our best to remedy the issue as quickly as possible.

We pride ourselves on helping you with your order at every step of the way and work hard to make sure we meet your expectations both from a product and service quality perspective.

We are always here to help.