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*COVID‑19 Logistics Update Expect some delays in shipping due to the pandemic. The factors contributing to delays include transport delays, border restrictions, and increased volumes of goods being delivered to home addresses as people are now shopping online. Thank you for your patience in this uncertain time.
WHEN WILL MY ORDER BE PROCESSED?
Orders are usually processed and shipped within 3-5 days of purchase. (excluding public holidays and weekends). For logistical reasons, we may send your shades and any gift with purchase separately. When your order ships we send you the tracking details, please submit an enquiry should you need further assistance.
HOW LONG DOES SHIPPING TAKE?
After order processing, it generally takes between 7-10 Business days (in some cases faster)
Please Take Into Consideration Public Holidays Christmas etc, all shipping times are an estimate and in most cases, your item will arrive sooner than stipulated. However, in these unprecedented times unfortunately shipping has also been significantly impacted and delayed due to the ongoing pandemic.
The disruption to our logistics chain has seen delays in our product delivery. We apologies for any inconvenience this may have caused.
Keeping your sunglasses clean
* Using your breath as a means to clean the lens you are only going to smear the dirt even further around the sunglass and it will become more difficult to remove.
* Drying your lenses with a paper towel, napkin, clothing, etc as it's going to take the dirt that sits on top of your sunglass lens and scratch the surface.
Three key ingredients - 1. warm running water, 2. dish soap with no added locations, and 3. lint-free cloth
Step 1: Place the shades under the warm tap water which will remove all excess dirt and grim for the sunglasses avoiding any scratching of the lens. Do not run under hot water as the coatings fo the lens will be damaged in the process!!
Step 2: Add a drop or two of dish soap remembering that these are usually very concentrated so only a small amount will be sufficient. Gently rub the washing agent around the lenses, frame, nose pads, etc until you are satisfied they are clean especially around the edges where dirt can get stuck.
Step 3: Rinse thoroughly until all soap has been removed from the shades. Any traces of dish soap remaining on the lenses will smear when you commence the drying process and you will need to commence step 2 once more. Shaking the fame will remove any excess water but be careful when flicking your shades as you don't want them disappearing from your fingers.
Step 4: Inspect your sunglasses for any dirt prior to drying them making sure all grim has been removed. Using a cotton towel gently rub over all the surfaces of your sunglasses removing any watermarks that appear.
Step 5: If any streaks or smudges remain, remove them with a clean microfibre cloth — these lint-free cloths are available at most optical shops or photography stores.
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our products and offer a 100% customer satisfaction guarantee. However, due to health & hygiene reasons, we are unable to offer an exchange or refund on used or 'change of mind items.
Most of our products are supported by a 12-month warranty. This warranty covers all manufacturing faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us via your MyDeal Account to raise a warranty claim.