Delivery

At Forge Electrical, we strive to provide a seamless and convenient shopping experience for our valued customers. We understand that timely delivery is crucial to your satisfaction, which is why we have put together a comprehensive delivery service that ensures your orders are delivered safely and efficiently to your doorstep. Please take a moment to familiarise yourself with our delivery process and policies.

Dispatch Time

Orders placed before 3pm AEST, Monday - Friday, will be processed and dispatched on the same working business day. Orders placed after 3pm, or on a weekend or public holiday, will be processed and dispatched on the next working business day.

Shipping Options

We aim to provide a hassle-free return process to ensure your complete satisfaction.

Standard Delivery

 Estimated delivery time of 3-5 business days.

Express Delivery:

Estimated delivery within 1-2 business days.

Click & Collect

You can collect from our warehouse on office hours or collect from our automated collection lockers 24 hours a day, 7 days a week.

Delivery Fee

Delivery fees and times are subject to variation for different products and are determined based on various factors. These factors include the size and weight of your order, the number and type of products in your cart, the origin and destination of the shipment, and more. During the checkout process, prior to finalizing your payment and confirming the order, the delivery price for each order will be clearly displayed. This price will be included in the total amount of your order.

It is important to note that any modifications you make to the delivery address or delivery time after placing an order may result in additional charges. Therefore, we recommend reviewing and confirming your delivery details carefully to avoid any unexpected fees.

Our Delivery Partners

We work with various delivery companies to ensure fastest and fuss free delivery.

How to track your orders?

You can easily track the progress of your package by using the tracking number provided in the shipping confirmation email. This allows you to stay informed about the estimated delivery date and monitor the transit status of your order. Please click our delivery partners' logo above to track your orders.

Delivery Exceptions

Delays

In rare cases, delivery may be delayed due to factors beyond our control, such as extreme weather conditions, natural disasters, or carrier disruptions. We appreciate your understanding and patience during such circumstances. Rest assured, we will make every effort to resolve any delivery issues promptly.

Bulky Items

Unfortunately, we are unable to deliver bulky items to PO boxes or Parcel Lockers due to size limitations. We apologise for any inconvenience this may cause and kindly ask that you provide an alternative shipping address during the checkout process. This will ensure a smooth and successful delivery of your order.

Delivery Failure

To ensure a smooth and timely delivery of your order, it is crucial to verify the accuracy of your information, particularly your delivery address, before placing your order. If you provide an incorrect delivery address, you acknowledge and agree that any additional shipping charges incurred to facilitate the successful delivery of your order will be your responsibility. We highly recommend double-checking all details to avoid any inconvenience or additional fees. 

Re-delivery

If the delivery was unsuccessful due to reasons within your control, such as an incorrect or incomplete address, or unavailability of the recipient at the provided address, a re-delivery fee will be applicable. This fee covers the cost of additional delivery attempts and logistics involved.

30 Day Fuss Free Return Policy

Forge Electrical Pty Ltd (Forge Electrical) ABN 52 653 905 358 supply the best quality products manufactured in industrial leading facilities with compliance to the latest ISO quality and environmental standards, with the backing of the Australian industrial professionals who offer guidance with design and engineering capabilities. We are proud to offer a 30 day fuss free return policy to our customers.

Return Policy

To qualify for a return under this Policy, Products must be in their original packaging along with all included accessories and must not be damaged in any way both whilst in the customer’s possession or during transportation back to our location. To ensure that the product is properly protected during transit, we strongly recommend that:

• The product be placed in its original foam pouch or similar soft wrapping material; and

• The product then be placed inside its original cardboard box; and

• Use extra bubble wrap or similar void filler to ensure product is not rattling inside the cardboard box; and 

• Any loose accessories must be placed inside its original pocket and not in direct contact with the product to avoid dent and scratches to the product; and

• The cardboard box then be wrapped in a minimum 3 layers of bubble wrap before it is put inside a courier satchel; and

• In cases where an outer carton is used, enough void filler should be used to minimise (preferably completely eliminate) rattling inside the outer box.

Unless otherwise stated in a product listing, all products sold at Forge Electrical are able to be returned for change of mind purposes under this policy. Where a product specifically being stated is not able to be returned under this policy (usually due to special order and/or orders with special discount), then no returns for change of mind will be permitted. All returns are subject to Forge Electrical Returns Policy Terms & Conditions, and Forge Electrical Website Terms and Conditions.

Please see Our Warranty Terms and Conditions in relation to warranty claims.

30-Day Money Back Guarantee

At Forge Electrical, we stand behind our products! That's why we offer a 30 Day Money Back Guarantee.

If for any reason you are unsatisfied with your purchase, you can contact us within 30 days of taking delivery, and organise to return the product in its original packaging and condition, and receive either a store credit or refund of the purchase price of your product (excluding initial delivery charges and a restocking fee). The restocking fee for these products will be 10% of the original purchase price. Where a product specifically excludes returns under this policy, no returns under this policy will be permitted.

To Avoid being charged the 10% restocking fee - you can receive your refund as a store credit. When checking out, simply apply the credit to your new purchases.

Faulty Products / Warranty Claims

Please check product pages for detailed information of warranty of each product. 

The warranty does not cover damages caused by improper installation or lack of maintenance.

Forge Electrical warranty will only cover the product replacement or refund. Forge Electrical will not be liable for any additional costs.

If an identical part is not available, a similar part will be supplied, or refund will be provided.

To claim a warranty, original proof of purchase must be provided with the defect products being returned.