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Came quickly still waiting for another order taking longer than expected (basketball ring ) thanks
Nov 24, 2020
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Standard warranty period is 30 days for a faulty product. Most costumes are not designed for everyday wear or hire-store use. Damage due to over-use, rough treatment or general wear and tear are not covered by warranty.
Returns are accepted for a refund within 30 days of delivery. Returns not in original, unused and unworn condition with the original tags unattached or damaged are subject to refusal. Please note that the refund amount are only applied to the product(s) purchased cost. Any shipping cost is non-refundable.
Returns must not be part of our “return excluded product” list (see below). To return a product, please kindly contact us for an approval. Any return without prior approval are subject to refusal at your own cost. We do not offer an exchange service, however, if you would like to change an item or a product's size, simply place another order and request a return for the wrong order.
Return Excluded Products List
The products below aren't subject to the returns or refunds unless the items are factory faulty: