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At first I thought I had wasted my money because the door arrived with a crack down the centre. However, I contacted the supplier, and within hours I received a message to let me know a replacement was on the way! When it arrived, it was perfect! It is now a focal feature of my kitchen and looks great!
Apr 30, 2021
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30-Day Returns Policy for Hardware
Eligible returns must be requested within 30 days of receiving the order excluding damages and defects. And returns include kits in a standard finish. All other special or custom order are considered custom and non-returnable. 20% re-stock fee plus return shipping will apply on all eligible returns.
You must return the hardware in new condition, with no damages. Once your returned hardware is received into our warehouse, you will be given a refund within 10 business days.
30-Day Returns Policy for Doors
In order to ensure the quality of the door, please hang as soon as possible after receiving it. If you can't install the door in time. Please placement in correct and stain or paint as soon as possible to prevent warpage.
You must return the doors in new condition, with no damages. Once your returned doors is received into our warehouse, you will be given a refund within 10 business days.
Upon delivery, if you observe damage to your hardware packages and/or door crates, you must note the damage or refuse the delivery due to damage with the driver. Claims will not be allowed without doing so. We ask that you open and inspect your packages thoroughly for any missing or incorrectly shipped items which must be reported to us within 7 days of receipt.