Seller Profile
2 Down doonas bought a few weeks back and they are amazing...and great price
Jul 10, 2025
Great buy. Great quality. Soo soft and comfortable
Jul 09, 2025
Great sheets, shame my bed is a split king size, meant I had to buy 2 sets of king singles. So cost twice as much as a king size set, but still really happy.
Jul 08, 2025
Lovely silky sheets, very happy with them.
Jul 08, 2025
Great item at a good price. Excellent value for money.
Jul 08, 2025
I received this a few days ago and it is so warm perfect for winter
Jul 07, 2025
Bought this for my son
Jul 07, 2025
I bought 3 sets they are amazing
Jul 07, 2025
So comfy glad i decided to buy
Jul 07, 2025
When I first opened the package I thought it felt thin and didn’t have much hope but once on the bed it felt so soft. It has deep sides too so fits the mattress without sliding about. It’s so cosy against the teddy quilt cover from My deal, two great bargains!
Jul 07, 2025
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 3-5 business days
Regional: 7-10 business days
If you are unavailable at the time of delivery re-delivery fees may apply.
Our products are made with quality materials, see individual product descriptions for materials used and care instruction.
OUR RETURNS AND REFUNDS POLICY
All returns and exchanges require proof of purchase (e.g., a receipt or credit card statement) and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
Change of Mind
If you change your mind and wish to exchange or refund your goods, we will accept returns provided that: the return is made within 30 days from the date of purchase; the goods have not been used; the goods are returned in their original packaging; and the goods are not excluded goods from the change of mind policy, as set out below.
Free Returns* – Stocked Items (Excluding Hygiene Sensitive Items)
Most stocked items (excluding hygiene sensitive items) can be returned or exchanged within 30 days from the date of purchase. *Return label can be issued for helping deduct the postage, but $10 will be deducted off the refund amount.
Note: For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-returnable unless faulty.
Damaged or Faulty Goods
We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In either case, goods must be returned via the online process.
Orders purchased using a credit card, PayPal or Afterpay can be credited to the customer original payment method or exchange only online.
Faulty or Incorrect Deliveries
At Kingtex, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased online and delivered anywhere in Australia if they are faulty or the products delivered do not match your order. You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
Disclaimer
Despite every effort to provide accurate images of each product’s colour, actual colours may vary slightly due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.
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