Lovekins Shipping Policy

At Lovekins, we are committed to providing a smooth and reliable shipping experience. This policy outlines our shipping options, costs, and estimated delivery timeframes for orders placed on our website.

1. Shipping Options

We offer:

• Standard Shipping – Reliable and cost-effective delivery option.

2. Domestic Shipping (Within Australia)

Standard Shipping

• Cost: Flat rate of AUD $11.

• Estimated Delivery Time: 3–7 business days, depending on your location.

3. Order Processing

• All orders are processed and shipped within 2 business days of receiving your order confirmation.

• Orders received before 12 pm AEST are prioritised for same-day dispatch where possible.

• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

4. Tracking Your Order

Once your order is shipped, you will receive tracking information to monitor your delivery through the carrier’s tracking service.

5. Policy Updates

We may update this Shipping Policy from time to time. Any changes will be effective immediately upon posting to this page.

Warranty & Returns Policy

At Lovekins, we are committed to delivering high-quality products and ensuring your satisfaction. We follow the Australian Consumer Law (ACL) and will always offer a fair and reasonable resolution for any product issues.

1. Change of Mind Returns

We understand that sometimes you may change your mind.

Eligibility:

• Item must be unused, unopened, and in its original condition and packaging.

• Shrink-wrapped products must remain sealed.

• Change of mind returns are not accepted for products that have been opened, used, or are no longer in their original packaging.

Return Shipping:

• You will be responsible for the cost of return shipping for change of mind returns.

Refunds:

• Once we receive and inspect the returned item, we will issue a refund to your original payment method.

• Refunds are not issued as store credit or gift cards.

2. Faulty, Damaged, or Incorrect Items

If a product is faulty, damaged on arrival (DOA), or incorrect, you are entitled to a replacement or refund under Australian Consumer Law.

Key Points:

• No set time limit applies for reporting product faults; each case will be assessed individually.

• You will not be charged for return shipping on faulty, damaged, or incorrect items.

• If the product has a major fault, you may choose a refund or a replacement.

A major fault means the item:

• Has a problem that would have stopped you from purchasing it if you had known about it;

• Is significantly different from its description or sample;

• Is unsafe; or

• Is not fit for its intended purpose.

3. Our Assessment Process

• All returns are assessed case by case to ensure fairness and compliance with Australian Consumer Law.

• Refunds are always processed back to your original payment method.

• We do not offer store credit or gift cards instead of refunds.

• Lovekins reserves the right to assess the condition and age of returned goods before providing a resolution.

4. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:

• A replacement or refund for a major failure;

• Compensation for any other reasonably foreseeable loss or damage;

• A repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe your product is faulty, damaged, or incorrect, please get in touch so we can resolve the matter promptly and fairly.