All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout. 

Refund policy

We want you to love your purchase, but if you’re not completely satisfied due to an issue with the item, we’re here to help.

30-Day Return Window

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible, your item must be:

• In the same condition you received it

• Unworn or unused

• With original tags and packaging

• Accompanied by a receipt or proof of purchase

Please note: Returns due to change of mind are not accepted.

Please contact us via your MyDeal Account for return approval. Once received and inspected, we will facilitate an agreed resolution.

Please Note:

• Postage is paid by the customer

• The product must be returned in the original packaging, accessories included

• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

• Fees may apply

   

Warranty Claims:

Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us via your MyDeal Account to raise a warranty claim.

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns for:

• Perishable goods (e.g., food, flowers)

• Custom or personalised items

• Personal care items (e.g., beauty products)

• Sale items

• Gift cards

If you’re unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to get what you want is to return the item (if eligible) and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.
If approved:

• A refund will be issued to your original payment method within 10 business days.

• Your bank or credit card provider may take additional time to process the refund.