Seller Profile
GENERAL SHIPPING INFORMATION
We are as excited as you are in getting your new watchband! That's why we do our best to get your package shipped out as soon as possible once you place your order. All orders will receive FREE SHIPPING. All orders over $75 qualify for FREE EXPRESS SHIPPING.
All orders are shipped from our fulfillment centre in Brisbane, Australia. We process orders very quickly, with the slowest being 2 business days during the highest volume periods. Typically any order received before 2pm Australia Eastern Standard Time will be shipped the same day. We do not ship on Saturdays, Sundays, or Queensland public holidays.
All orders are sent with tracking codes - watch out for an email with these details once your item has been dispatched. All orders are sent by Australia Post and a signature is required on delivery. For orders under $100 you have the ability to request 'safe drop' or 'leave in a safe place' from Australia Post, however should you choose this option and the parcel goes missing after being delivered, Mod Bands will not be held responsible for the missing item. We do not recommend choosing 'safe drop' for this reason.
The timeframes below give a good indication of timeframes to receive your order to arrive after it has been processed.
Express Post orders are typically delivered within 1 - 3 business days to Australian Capital Cities, and within 2 - 4 business days to all other areas.
For non Express Post orders, typical delivery times are currently as follows:
Mod Bands offers easy and hassle free returns. In the event that you order the wrong size or colour, or simply don't like the band you received, you have 30 days to return it (providing it is unused and in the original packaging). Return shipping costs are at the customer's expense.
Just contact our support team if you wish to return your order, and we will supply you with a Return Goods Authorisation (RGA) number, as well as all the return details.
For returns we can offer a replacement item, store credit, or a full refund.
Should your product be defective, damaged, or you have been sent the wrong item, we will happily exchange or refund the product. Mod Bands will cover the return shipping in these circumstances.
We have a 3 month warranty on all our bands. For faulty bands we can offer a replacement item, store credit, or a full refund.
Should you wish to make a warranty claim please contact our support team and we will be only too happy to assist in resolving your issue.
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