Seller Rating 178 Reviews
No 5 Star Reviews yet
Absolutely love it - fairly easy to put together. Works great.
Jul 26, 2021
Your fire was one of the best things I ever bought. Sets the house off beautifully, I received it within a week of ordering it, very easy to put together.
Jul 25, 2021
I am very happy with this purchase!! Great value for money and finished the room well.
Jul 23, 2021
Love my new fireplace. A beautiful feature in my home.
Jul 22, 2021
All good with review…
Jul 05, 2021
I love it!!!! It’s anazing
Jul 03, 2021
I love it. It was really easy to assemble and arrived in three boxes and there are just wing nut screws to fit in So you don’t need a tool kit. The pictures on the assembly diagrams are very easy to follow. The fire looks very real and the external is a classical design. It looks great.
Jun 30, 2021
Very happy looks great, mantel very sturdy.
Jun 21, 2021
Excellent value, very happy with the purchase. Easy to put together, looks fantastic! Perfect size. Delivery was on schedule. Drivers left product in a safe plus. Would definitely recommend the company.
Jun 07, 2021
Easy to assemble,looks great it’s strong but easy to move around
Jun 07, 2021
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We offer a 12 months warranty on all products used in private household situations. This warranty only applies to the original purchaser where the products are delivered to an Australian delivery address and remain in Australia. This warranty is not transferable.
If your product is determined to be faulty, we will do our best to resolve the issue in a timely manner. We will choose whether to repair or replace that part or product.
If any item or product is returned to us for refund, repair, or replacement, you must return it to us, at your own cost, and ensure that the item or product is properly packaged to prevent any damage during transit. We will not be responsible for any damage to the item or product during transit.
If, after examining or assessing the item or product, we determine that there has been no breach of our warranty:
This warranty will not apply in circumstances where:
* Fabrics, cushioning and filling will show signs of wear and tear with use. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and degree of use, the covering and cushion fillings may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and not to be considered defects. We reserve the right to determine at its discretion whether a component has failed due to a defect or wear and tear.
30-DAY RETURNS POLICY
If you are not totally satisfied for any reason or if you have changed your mind about your purchase, you can choose to return your item for a refund of the original purchase price excluding original shipping fees (and return fees if the return is arranged by us).
When returning goods, items must be placed in its original packaging. The return delivery costs are the responsibility of the buyer. If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.
To receive a refund, the item must be returned to us in 'new' condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact. The item is NOT used, worn or damaged, and is in 100% re-saleble condition when we receive it. Items not return in their original packaging, subjected to damage whilst in transit, soiled or generally not in its original condition when returned will not have the full amount refunded.
Please note that items requiring assembly need to be disassembled and placed back into original packaging to be eligible for a return under this guarantee. If you want to check a colour or feature of your product, please do this in a way that does not require assembly. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases, you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit.
For all ethanol fireplaces that have been tested and used, we are happy to refund you the cost of the item LESS the cost of the burner ($60). If you are unhappy with the product, please do not use it as once the burner has been lit, it is not re-saleable.
Due to health & hygiene regulations we can only accept mattresses, mattress toppers and bed sheets returned in unopened and sealed packaging.