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Seller Profile

Novobay Australia

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platinum Seller
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96.44%
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1723 product reviews
Welcome to our store! With over 30 years of experience supplying the Australian market, we have earned the trust and reputation of our customers. We are committed to providing you with high-quality products at affordable prices. Whether you are looking for new bedding or want to upgrade your bathroom towels, we have options that suit you. Thank you for choosing us, and let's create a more comfortable and beautiful home together!
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • Kerry

    Beautiful, soft sheets. Love them

    Aug 19, 2025

  • Gold

    I brought this 3 weeks ago very happy with the quality

    Aug 18, 2025

  • Geordie

    The sheets are lovely and soft but I was unfortunately sent wrong colour, but decided to keep them

    Aug 11, 2025

  • Happy customer

    Present. Shipped fast.

    Aug 09, 2025

  • Mariposa 70

    I’m quite happy with my purchase, Thanks

    Aug 08, 2025

  • Arumetua

    Recently bought this towel it very big and thick just perfect

    Aug 06, 2025

  • Rebcarmel

    Have just received item. Very fast delivery. Have not used yet but quality looks good. Had a lot of trouble trying to find this colour but luckily My deal had it.

    Aug 02, 2025

  • Bel

    I bought the Linenova microfibre pillow cases on special at a good price.I am happy with them, they feel lovely to sleep on and the colour is great for my decor. The delivery was great.Kept updated all the way. I will purchase another colour soon. Recommend !

    Aug 02, 2025

  • Rosebud

    I bought this recently and it’s comfortable and cool

    Jul 31, 2025

  • Rosebud

    Bamboo sheet set

    Jul 31, 2025

Customer Reviews

  • (1371)
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  • (64)
  • (24)
  • (28)

No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

  • (1371)
  • (236)
  • (64)
  • (24)
  • (28)

No 2 Star Reviews yet

Customer Reviews

  • (1371)
  • (236)
  • (64)
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  • (28)

No 1 Star Reviews yet

Customer Reviews

  • (1371)
  • (236)
  • (64)
  • (24)
  • (28)

No reviews yet

  • Once payment is confirmed, items will be dispatched the next business day.

  • Please allow up to 3-7 business days for delivery for most part of Australia

  • We ship across Australia, including major Capital cities Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and most suburbs Nationwide

Returns / Change of Mind Policy:
We will accept returns for change of mind provided the return is from an Australian address, is submitted within 10 days from the date of purchase, the products have not been used and in original packaging. For health reasons pillows, quilts, underlays, bed toppers, mattress and pillowcases are non-returnable unless faulty. As such, you cannot return these even if they are unused under our change of mind policy. Please contact us to apply for change of mind return.

 

We will accept returns for faulty products. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

Warranty Policy: 
Novobay products come with a guarantee that can’t be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitle to have the goods repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Novobay warrants that all the products will be free from manufacturing defects for a period of 1 year, commencing on the day of purchase.
If you wish to make a claim under the warranty, please contact us and we will help you to determine whether the product needs to be assessed and either arrange with you to have the product returned for assessment or make time to attend assess the product.

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