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Seller Profile

Novobay Australia

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platinum Seller
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96.47%
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1678 product reviews
Welcome to our store! With over 30 years of experience supplying the Australian market, we have earned the trust and reputation of our customers. We are committed to providing you with high-quality products at affordable prices. Whether you are looking for new bedding or want to upgrade your bathroom towels, we have options that suit you. Thank you for choosing us, and let's create a more comfortable and beautiful home together!
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • Caro56

    I bought 2 sets of these sheets and they are amazing. They wash up fabulously and are wonderful to sleep on.

    Jun 17, 2025

  • Denise

    I brought this a couple of weeks ago.

    Jun 17, 2025

  • Tricky

    I was a bit dubious purchasing these sheets, worried about how they would feel to sleep on, being fluffier than flanelette. But I’m so glad I did, they are amazing, so comfortable and warm, great for winter! Going to buy some more.

    Jun 14, 2025

  • Kitkat55

    The service was great, towels washed very nicely. The feel and quality are lovely

    Jun 14, 2025

  • CST

    Super warm and soft and fluffy. Bought it for my kids abs now i want one! The quilt doesn't slip around inside it and it's absolutely heaven.

    Jun 13, 2025

  • BJ k

    Got these last week was so well and great fit.

    Jun 13, 2025

  • Kaz

    quality is great, fast postage too

    Jun 13, 2025

  • Gere

    Great, warm and cozy and soft - perfect

    Jun 13, 2025

  • Maggiemay

    Very Happy with Quality

    Jun 12, 2025

  • Ken39

    I have been using these face cloths for awhile and they have of good quality, also they wash well and no dye has run but always check first.

    Jun 11, 2025

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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No reviews yet

  • Once payment is confirmed, items will be dispatched the next business day.

  • Please allow up to 3-7 business days for delivery for most part of Australia

  • We ship across Australia, including major Capital cities Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and most suburbs Nationwide

Returns / Change of Mind Policy:
We will accept returns for change of mind provided the return is from an Australian address, is submitted within 10 days from the date of purchase, the products have not been used and in original packaging. For health reasons pillows, quilts, underlays, bed toppers, mattress and pillowcases are non-returnable unless faulty. As such, you cannot return these even if they are unused under our change of mind policy. Please contact us to apply for change of mind return.

 

We will accept returns for faulty products. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

Warranty Policy: 
Novobay products come with a guarantee that can’t be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitle to have the goods repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Novobay warrants that all the products will be free from manufacturing defects for a period of 1 year, commencing on the day of purchase.
If you wish to make a claim under the warranty, please contact us and we will help you to determine whether the product needs to be assessed and either arrange with you to have the product returned for assessment or make time to attend assess the product.

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