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Seller Profile

Novobay Australia

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platinum Seller
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98.48%
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1476 product reviews
Welcome to our store! With over 30 years of experience supplying the Australian market, we have earned the trust and reputation of our customers. We are committed to providing you with high-quality products at affordable prices. Whether you are looking for new bedding or want to upgrade your bathroom towels, we have options that suit you. Thank you for choosing us, and let's create a more comfortable and beautiful home together!
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • Gail SmithVerified buyer

    Love the color

    Oct 06, 2024

  • LesaVerified buyer

    Happy with colour

    Oct 06, 2024

  • KasVerified buyer

    I am extremely happy with my purchase

    Oct 06, 2024

  • CarolineVerified buyer

    Great buy and good price for the best fitting mattress protector.

    Oct 04, 2024

  • DoreenVerified buyer

    Beautiful sheets. Good value for money. Happy customer.

    Oct 02, 2024

  • Gordon Verified buyer

    satisfied with purchase. product as described.

    Oct 01, 2024

  • Kaylene fogartyVerified buyer

    The are fantastic fits great better than what I thought they would be so thank you so much

    Sep 30, 2024

  • HeatherVerified buyer

    Good value. Pleased with my purchase

    Sep 28, 2024

  • Lynne FVerified buyer

    Lovely colour just what I needed, material top quality, so happy with what I ordered.

    Sep 28, 2024

  • GrahamVerified buyer

    The hole 7 piece set is soft and fluffy and the bath mat is so soft to stand on to while you are drying off

    Sep 28, 2024

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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No reviews yet

  • Once payment is confirmed, items will be dispatched the next business day.

  • Please allow up to 3-7 business days for delivery for most part of Australia

  • We ship across Australia, including major Capital cities Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and most suburbs Nationwide

Returns / Change of Mind Policy:
We will accept returns for change of mind provided the return is from an Australian address, is submitted within 10 days from the date of purchase, the products have not been used and in original packaging. For health reasons pillows, quilts, underlays, bed toppers, mattress and pillowcases are non-returnable unless faulty. As such, you cannot return these even if they are unused under our change of mind policy. Please contact us to apply for change of mind return.

 

We will accept returns for faulty products. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

Warranty Policy: 
Novobay products come with a guarantee that can’t be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitle to have the goods repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Novobay warrants that all the products will be free from manufacturing defects for a period of 1 year, commencing on the day of purchase.
If you wish to make a claim under the warranty, please contact us and we will help you to determine whether the product needs to be assessed and either arrange with you to have the product returned for assessment or make time to attend assess the product.