We aim to sell great products with warranty support where possible. All Princess Trade items come with a 12 month warranty support unless otherwise stated on the product descriptions.
By purchasing from us, you are agreeing to our refunds and returns policy. This refunds and returns policy may be updated anytime so please make sure you read this policy thoroughly before making your purchase.
Warranty is valid within Australia only. All product accessories and bonus accessories are not covered by the warranty. For example if you buy a Car Alarm System most parts are covered by the warranty but the battery in the remote controls are not as they are consumables
RETURNS & REFUNDS:
- DOA (Damaged on Arrival)
- We will replace your item if it is found to be Dead on Arrival (DOA) within 14 days from the date of dispatch.
- Any DOA's must be returned back to us within 14 days.
- Our Customer Service member will provisionally determine whether the Product is DOA.
- Where a product is provisionally determined as DOA we will arrange to replace the product or return it for repairs if it can be fixed or a refund.
- We hold the right to send parts where we deem that it is reasonably easy to fix the product by you.
- This ensures that we can offer you a faster solution for a problem rather than sending the item back and forth.
- Faulty after 14 days from the date of dispatch (Normal Warranty Condition):
- Under Normal Warranty Condition, we will repair or replace the product at our discretion with no charge for parts or labour.
- Replacement of the product or a part does not extend nor restart the warranty period.
- If an item needs to be returned after the 14 days from the date of dispatch, return postage will be at the buyer's expense.
- For assistance with warranty and returns please contact us
- We will not accept the return of a product without the approval from our Customer Service Team.
- Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.
- Change of Mind
- Our goal is to make sure you are satisfied with our products. Therefore, we are happy to accept returns for change of mind if the product does not suit your needs (e.g. too big or bought the wrong item), within 7 days after receiving the item.
- All returns for change of mind MUST be notified prior to being returned.
- Moreover, the postage costs for returns are NOT covered and the original postage cost (if charged) are non-refundable.
- All item MUST be returned in the original condition and packaging and MUST be in a condition that we can restock and resell it.
- We reserve the right to require photographic or video evidence that the item is in its original condition prior to accepting the change of mind return.
- We will be charging a 15% restocking fee for returns from the item price.
- Return to Sender (RTS)
- Return to Sender (RTS) is when we send the item to the customer but it returns back to us.
- If the address you supplied to us is wrong and it returns back to us, we will be charging postage to send again as well as a RTS fee of $15. This fee is a flat rate RTS fee charged by our couriers in case of a return.
- If the item is returned back to us due to non collection from the courier's depot, we will be charging postage to send again as well as a RTS fee of $15.
- Australia Post and our other couriers will leave a calling card in case they miss you while delivering your parcel. However, the calling card can sometimes go missing. We will NOT be responsible for missing calling card so it is extremely important to check the email you registered with us for the tracking number and check the progress of your delivery.
- If you decide to get a refund after your parcel returns back to us, we will be refunding the product price minus the RTS fee of $15 as well as 15% restocking fee for returns from the item price.
- If the item is returned back to us, with the correct delivery address, due to our courier's mistake, we will be sending it back to you again without any redelivery fee or RTS fee.
- For refunds and returns, you are required to send us photos or videos as evidence of the fault. If you fail or refuse to do so will limit our support and we might not be able to process your warranty claim.
- Refunds for change of mind are only accepted within 7 days after receiving the item.
- No refunds offered if you have changed your mind about the goods if the item has already been used and without the original packaging.
- No refunds are offered after 7 days.
- Shipping costs are non-refundable.