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Seller Rating 728 Reviews
Extremely happy with this purchase. Awesome price, quality & only took 1 week to get to me!
Aug 07, 2022
Simple and stylish piece- large digits allow for viewing from a distance and its silent hand movement is perfect in still and silent spaces - perfect for my consulting clinic❣️
Aug 07, 2022
Perfect for our wedding, don't have to worry about anyone getting burnt. Perfect lighting
Aug 07, 2022
Arrived promptly, good value for money. I bought it to recover. Perfect and cheaper than buying all the bits from Bunnings.
Aug 07, 2022
Love it awesome
Aug 01, 2022
This clock is beautiful! It came quickly and was exactly what was stated in the description.
Jul 27, 2022
Would recommend this product to anyone
Jul 27, 2022
Great product. Arrived quickly.
Jul 25, 2022
All good. Price, quality, speed of service
Jul 23, 2022
Great style & looks great.
Jul 21, 2022
Warranty Policy
All products from Serrano Australia come with a 12-month warranty. Please provide sufficient photo/s and a detailed description of the issue to make a warranty claim.
Product Return
Brand New Unopened Original condition items can be returned within 14 days for a product price refund. Return cost is at the customers expense.
With all products supplied by Serrano Australia Pty Ltd, manufacturer warranties and existing statutory conditions apply, and are not superseded or overwritten by these Terms and Conditions.
Order Changes and Cancellations
Serrano Australia Pty Ltd strongly urges you to please choose carefully and only place your order when you are completely ready. Once an order has been put through, Serrano Australia Pty Ltd will charge a fee of $15 per change or amendment to the order (including address changes and product colour changes) or for the cancellation of the order under all circumstances.
Rejected Orders
If an order is rejected by you, and you would like to cancel the order, a refund will be made for the order total not including postage. Serrano Australia Pty Ltd will charge you a $30 restocking fee as well as the postage fee to have the item returned. The postage fee charged will be equal to the original postage amount.
Return Authorisation
In all cases of product returns, a Return Authorisation or "RA" number must accompany the returned product. Customer Service will issue a RA number to you after determining that a product is returnable. Returned products cannot be accepted or processed without an RA number. Returned products should be physically delivered back to Serrano Australia Pty Ltd within 30 days of your receipt of the RA number. Returned products packages must include the original packaging (if possible)and all accompanying user manuals and documentation, and any included accessories and/or parts. If after examining the returned product and the unit is found not to be faulty, the customer may be liable for the payment of a $30 fee for handling charges and administration fees.
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