Speecommerce International Pty Ltd

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-6 business days

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

SpeeCommerce Warranty and Returns Policy

Warranty Policy

SpeeCommerce is committed to delivering products of exceptional quality and reliability. All products sold by SpeeCommerce come with a 12-month warranty from the date of purchase, covering any manufacturing defects. For commercial use, the warranty period is limited to 3 months.

Please contact our Customer Service immediately if your product arrives damaged or defective. We will require clear photographic evidence (1-5 photos) to process your warranty claim efficiently.

Returns Policy

We accept returns within 14 days if you experience any issues or simply change your mind, subject to the following terms:

1. Change of Mind:

   • Products must be unused, undamaged, and returned in their original packaging with all accessories included.

   • Returns due to change of mind will incur a restocking fee of 15% plus applicable freight charges, deducted from your refund or store credit.

   • Customers must bear the cost of return shipping.

2. Return Process:

   • All returns must be approved by our Customer Service team in advance. Please do not send products back without prior confirmation, as unauthorised returns may be declined.

Exceptions:

• Products used commercially carry a shorter warranty of 3 months.

   

SpeeCommerce is dedicated to providing outstanding customer support. Should any questions or issues arise, please contact our Customer Service team for prompt assistance.