Seller Rating 404 Reviews
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My favourite go to in the morning...easy to use & the milk frother is the best...very happy I chose Lavazza coffee pods too.
Jan 20, 2022
I haven't used these products yet to as we are waiting until we move back into our house after floods. But they look fabulous & I can't wait to use them. Great customer service. Thank you.
Jan 20, 2022
The Breville all in one is fantastic, I have been able to replace 3 appliances in my kitchen with this one and have saved space on my bench. All the attachments work well and all dishwasher safe. Really happy with this product.
Jan 18, 2022
I bought this Robinhood to replace an older (but same type) rangehood, which had been fitted and working well for the last 17 years - but it was accidently lent on and the old plastic snapped. Fitment was a breeze as the mounting holes were the same and it fitted perfectly. The new Robinhood has two much brighter halogen lamps at the back which provides great light, but do get warm. The fan seems slightly quieter as well. Overall, I am very happy with my purchase which was delivered quickly and in good condition.
Jan 11, 2022
Simple to navigate and delivery was quick very impressed
Jan 11, 2022
The Sunbeam Cafe Barista Espresso Machine is amazing. It is so easy to use, there is no making a mess with a milk jug and burning myself on the metal frother when I clean it. It cleans itself and at the push of a button can make my latte with ease. I can do a extra shot as well, if I need it. This machine is exactly what I was after.
Jan 09, 2022
Im actually surprised at how good it is.
Dec 25, 2021
Very happy with this purchase
Dec 21, 2021
The best toaster. Looks good. Every time I use it the toast is great even toasting all over. Will recommend this model to all my friends. David Kelly Gold Coast Qld
Dec 19, 2021
Perfect for quality and good for the price
Dec 10, 2021
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Please note nothing mentioned below excludes any guarantees, warranties, representations or conditions implied or imposed by law including Australian Consumer Law. As a “consumer” under the ACL the following applies
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
Damaged in Transit or Dead on Arrival
Where possible please reject delivery and Billy Guyatts will arrange a new unit upon return. Where goods have been received please call Customer Service on 1300 727 967 within 24 hours to arrange return. Customer service will assess the damage and if applicable will organise an exchange, refund or credit. Billy Guyatts will pay the freight cost if the product is being returned by supplying a Return Label. Goods must be returned complete in their original packaging. You will need to attach the label and take the goods to the Post Office or Parcel Point location for despatch.
Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Replacements cannot be despatched until damaged goods are received. Billy Guyatts will not be responsible for additional damage during the return process.
Please note - goods that are deemed not to be DOA will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.
Please note photographic proof may be required for damaged items.
Faulty Goods - Under Manufacturer's Warranty
Most large appliances will come with an in home warranty. As such we recommend you contact the manufacturer directly to arrange a service call. If you have any difficulties with the manufacturer or supplier, please do not hesitate to contact us on 1300 727 967 to resolve your issue.
For smaller appliances, please contact us to arrange a Return Authority number (RA) for the return of your goods.
Billy Guyatts will cover the cost of return in the first 30 days, it will be the customer's responsibility to return the item after this time.
You may request a replacement or refund as preferred. Where goods are no longer available a refund will be issued. If we have already replaced an item once and you have a further issue we will be unable to replace a second time and will issue a refund.
It is recommended that returned items are sent via registered post to enable the goods to be tracked. Billy Guyatts will not accept responsibility for returned goods that are damaged or lost in transit. Goods cannot be replaced until the faulty goods are received. Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Billy Guyatts will not be responsible for additional damage during the return process.
Please note - goods that are deemed not to be faulty will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.
Change of mind
If you change your mind about your purchase you have 10 days to get in contact with Customer Service on 1300 727 967. As long as the product is in the same condition as it arrived to you with all packaging and accessories we are willing to accept a return. Please note a 20% restocking fee (or a minimum $10) will apply and return postage is at your cost. Initial postage/shipping charges paid will not be refunded.
Please note we are unable to accept change of mind returns for any products that have been used.
If you're buying something that will be used in a commercial environment you may not be considered a consumer under Australian Consumer Law. As such the manufacturer's warranty covers a limited period (typically 3 months). Note that all Westinghouse, Kelvinator, Chef, Simpson, Electrolux and Dishlex dishwashers come with no commercial warranty.