Seller Rating 215 Reviews
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Aug 03, 2022
Looks great in my butlers pantry Just enough light Nice look on the ceiling
Jul 21, 2022
Top quality heater for outdoors in winter. 10/10
Jul 12, 2022
Fabulous lights. Stylish and great quality
Jul 11, 2022
Nice looking floor Lamp and suited our new tan leather sofa.
Jun 07, 2022
The product is sturdy firm and Of good quality for its price
Jun 04, 2022
I wanted something nice for my laundry rather than just a bare light and this light shade is very nice for this purpose.
May 31, 2022
Love this lamp exactly how it’s described and good quality.
Apr 28, 2022
Easy to install and assemble, quality is good for the price point. Silent operation even at high speeds. Air flow is great and it looks modern with the flat LED light.
Apr 19, 2022
Comes with a sensor. Love the sleek looks.
Apr 15, 2022
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Warranties, Returns & Refunds
For all warranty claims please ensure you have your proof of purchase at hand, an invoice from your electrician from the installation and the check the faulty product is within the applicable warranty period.
Warranty claims are assessed on a case to case basis.
Once we are notified of the warranty issue, we may request further installation information and a photo and/or video of the issue you are experiencing. Our customer service team will then advise you further in regards to the next steps.
Please note: If you receive a damaged or broken item, or are missing something from your order, we require notification within 7 days of the item being delivered to action is appropriate. Any notification outside of the 7 days will hinder the possibility of replacement.
Please note: Many items - especially 3-in-1 exhaust fans and ceiling fans - have an in-home warranty through the supplier. Please do not have your faulty item uninstalled until we have advised in regards to the type of warranty it is eligible for.
Please note: Additional actions may need to taken out by the customer before we can process a warranty claim. This includes but is not limited to taking photos, decommissioning an item or returning it to our warehouse. We will provide further details of this when you message us in regards to the warranty claim.
30 Day Returns for change of mind/Canceled orders:
If a product is no longer required / a change of mind occurs, you have a thirty (30) day time limit to return these goods to our warehouse.
You will be responsible for the shipping costs of the goods to be returned to us, irrespective of any current “free shipping” promotions or any other discounts or sales that are current. This includes the actual shipping cost that was charged to get the item to you.
Products must be returned “as new” and as originally received. This means the products must not be used or have been installed. If the product box or other packaging is missing or damaged in any way, this may affect the result of your return.
Items excluded from the 30 day change of mind/Cancelled orders terms are:
- Clearance items.
- Custom Items (this includes but not limited to: custom cut profile, custom cut LED strip, made to order pendants etc.).
- Elstead Lighting products. (Elstead Lighting products incur a 35% restocking fee for change of mind as these items are ordered in from the US and the UK).
- Lamp Shades
- T4 Fluorescent tubes
Refunds will be issued less shipping costs and a 15% restocking fee.
After we have received and confirmed the item is in an “as new” condition, we will issue you with refund to your original payment method. The refund will be less the 15% restocking fee and the cost of the shipping cost that was paid to ship the order to you.
We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).
Any argument relating to the terms and conditions between The Lighting Outlet and the customer shall be governed by the laws of New South Wales, Australia