Shipping policy

Handling Time:

We pack and ship every business day to get your items to you as quickly as possible.

Delivery Time:

We dispatch your order via Australia Post Standard Parcel Post from Melbourne. Please allow 7 to 10 business days for delivery.

Australia Standard Delivery Pricing:

Standard Delivery via Australia Post Parcel Post is $12 for all orders.

Refund Policy

At The Midwife Mumma, we want to ensure that you are completely satisfied with your purchase. If you need to return an item, here’s everything you need to know:

30-Day Return Window

We offer a 30-day return period from the date your order was dispatched. If 30 days have passed since your order, unfortunately, we cannot offer a refund or exchange. We understand that sometimes things don’t go as planned, but this helps us keep everything running smoothly.

Eligibility for Returns

To be eligible for a return, items must be:

• Unused and in the same condition as when received

• In the original box

Partial Refunds

There are a few situations where only partial refunds are granted:

• Items not in their original condition, damaged, or missing parts not due to our error

• Items returned more than 30 days after delivery

Refund Process

Photo attachments will assist our returns team to issue you with a RA.

We will send you a return process with a forwarding address. Once we receive and inspect your returned item, we will send you an email to let you know whether your refund has been approved or rejected. If approved, the refund will be processed, and a credit will be applied to your original payment method within 5 business days. Please note that $10.95 will be deducted from the refund for initial shipping costs. Express shipping costs paid will not be included in the refund amount.

Faulty Items

If you return an item to check for a fault and no fault is found, you will be responsible for the return shipping costs. Shipping costs are non-refundable.

Please email with images or videos of what the issue is. Most of the time, it is a user issue that can be resolved with a few tweaks. Any faulty items within 6 months will be replaced by our team.

Late or Missing Refunds

If you have not received your refund yet:

• Reach out to your bank, as processing times can vary.

If you have done all of this and still haven’t received your refund, please contact us for further assistance.

Exchanges

We only offer exchanges for items that are defective or damaged. If you need to exchange an item.

You will be responsible for return shipping costs. However, if the item is faulty and needs to be exchanged, we will cover the shipping costs. The time it takes for the exchanged product to reach you may vary depending on your location.

If you are returning an item valued over $60.00, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, but we will work to make the process as smooth as possible.

Warranty

All items are strictly under 6 months as long as the product hasn’t been dropped or damaged.

Sleepy GuidesCancellation Policy

There are no refunds on guides as it is an instant download and we would really appreciate no sharing of content with other’s who have not paid for the program. So much love has gone into each product so every sale is important for further growth of the brand.

ConsultsCancellation Policy

Full refund with more than 24 hours notice. We will refund half if less then 24 hours and nothing if a few hours before. We can always change the time if something happens last minute so just reach out.

LactactionCancellation Policy

Full refund with more than 24-hour notice. We will refund half if less then 24 hours.

Troubleshoot

Make sure you read instructions included in the box with your product as most of the time instructions have not been followed through.