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Seller Profile

VetSupply Australia

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platinum Seller
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96.35%

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6 product reviews
At VetSupply we have just one aim, to provide you with the best value on all your pet supplies. We supply a wide variety of pet products including pet medications, pet accessories, and pet food at some of the lowest prices online. We stand by the quality of the products that we sell and every purchase made at our store comes with a 100% satisfaction or Moneyback Guarantee; if for any reason you are not satisfied with your purchase, you can return it for a replacement or a refund. We take pride in serving our customers and our highly trained pet-passionate staff would be happy to assist you.
 

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  • Christine ReidVerified buyer

    It works for the dogs, but the collar is a bugger to take on and off (on washing the dog day)

    Mar 08, 2024

  • Fiona Verified buyer

    Check with your vet first however for our dog suffers with constant ear infections and this product has worked great.

    Sep 23, 2023

  • CustomerVerified buyer

    Great product, and coming to your home makes it so much easier.

    Sep 10, 2023

  • DavidVerified buyer

    I have used this product for years and very satisfied with it.

    Aug 31, 2023

  • AngieVerified buyer

    I love this litter system and the pack was great value

    Aug 25, 2023

  • Nicole DarlingtonVerified buyer

    I’ve tried nearly every kind of cat litter and cat litter trays over the years and hands down, the extra large ezi-lockodour system is the best. These ezi-lockodour pads trap the urine and stop it smelling. This extra large lot of the pads is definitely the most economical if you can afford the outlay. I’d recommend for sure. Thanks so much!

    Aug 08, 2023

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Depending on the location, orders are delivered within 3-10 business days.

In our experience, most orders are delivered within 3-5 business days but we do advise customers to allow for 10 working days.

In case of stock availability issues and Public Holidays, delivery times may take longer. If you do not receive your order within 21 business days of shipping, we will offer a refund or a reship unless the address provided is incorrect or incomplete.

Also, we will not be able to offer a refund or reship if the shipping company provides us with proof of delivery.

Once delivered to the address provided, the order is the receiver's responsibility.

 

CHANGE OF MIND RETURNS
 
1. Vet Supply Australia will allow a return where you have changed your mind, provided that the item in question is:- returned within 14 days of receiving the order;
 
- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
 
2. We cannot accept change-of-mind returns on items that 
come in sealed packages or boxes where seals are damaged or broken.
 
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Vet Supply Australia, you will not be eligible for a return.
 
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
 
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
 
INCORRECT OR FAULTY GOODS Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by Vet Supply Australia within 30 days.

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