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Seller Profile

vidaXL

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silver Seller
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90.78%
9324 product reviews
We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing. Moreover, in all countries in which we are active, we offer customer service in the native language.
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • FrancescaVerified buyer

    Arrived fast, very easy to put together, light to move around, pretty sturdy once attached to wall. Perfect for my pool chemicals and accessories

    Apr 18, 2024

  • ShiromiVerified buyer

    Exactly as visioned

    Apr 18, 2024

  • BarbaraVerified buyer

    I bought another 2of these sideboards. They are beautifully made. Very classy and strong!

    Apr 15, 2024

  • KarenVerified buyer

    I thought it was a bit bigger but it fits perfectly in the spane. Assembly was difficult as there were no indication stickers, overall, love it thank you.

    Apr 11, 2024

  • Chi TaraVerified buyer

    A sturdy doormat with a nice, rich colour. Would have been better in a larger size for the entryway. Looks great.

    Apr 11, 2024

  • SteveVerified buyer

    Dunno. Haven't assembled it yet.

    Apr 11, 2024

  • Donna GrovesVerified buyer

    Great sturdy product at a great price

    Apr 10, 2024

  • Hannah WillyVerified buyer

    Grey rattan storage bench has waterproof zipped canvas liner. Very handy for keeping things clean and dry.

    Apr 07, 2024

  • Glenys laneVerified buyer

    Great room devider

    Apr 05, 2024

  • JamieVerified buyer

    Easy to assemble

    Mar 31, 2024

Customer Reviews

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  • (2022)
  • (829)
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No 4 Star Reviews yet

Customer Reviews

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  • (829)
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No 3 Star Reviews yet

Customer Reviews

  • (5016)
  • (2022)
  • (829)
  • (444)
  • (1013)

No 2 Star Reviews yet

Customer Reviews

  • (5016)
  • (2022)
  • (829)
  • (444)
  • (1013)

No 1 Star Reviews yet

Customer Reviews

  • (5016)
  • (2022)
  • (829)
  • (444)
  • (1013)

No reviews yet

Free Delivery to:

  • Sydney Metro

  • Melbourne Metro

  • Brisbane Metro

NOTE: No Delivery to PO Box, Parcel Locker or Post Office addresses (please provide a residential or business address at checkout)

We ship across Australia, including major cities like Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

IMPORTANT NOTE: This item includes a service to ground level with reasonably good access only. Couriers will not conduct any multi-level or upstairs deliveries for this item. Delivery service for this item includes a one-man job unless specified or organized otherwise at your own additional cost. Your assistance may be required to help the driver unload.

Dispatch closure:
We maintain regular business hours throughout the season, except for public holidays and weekends.

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Returns Policy

We uphold a commitment to excellence and strive to ensure that the product you receive aligns with the details provided on our product page. Our goal is to ensure your satisfaction, and we want you to cherish your purchase.

However, we understand that circumstances may lead to a change of heart or an acknowledgment that the product is not a perfect fit. In such instances, we are here to assist you. If you decide to return the product within 30 days from the date of receipt, we will gladly facilitate a refund for the product (excluding shipping costs).

Your responsibilities in this process include:

  1. Covering the return shipping cost to our warehouse.

  2. Ensuring the item is returned in 'as-new' condition.

The criteria for 'as-new' condition entail that the item must:

  • Remain unused.

  • Be unassembled.

  • Be devoid of any damage.

  • Include all original packaging.

  • Have undamaged packaging.

  • Contain all unopened tools and hardware.

  • Include assembly instructions.

To initiate the return process, follow these steps:

  1. Notify us of your intent to return via the Contact Us link.

  2. Organize the return shipment to the sender.

  3. Once received, our inspection team will assess the 'as-new' condition.

  4. If confirmed, we will process the refund on the product (excluding postage) and notify you.

  5. If the product is damaged or cannot be restocked, we will process a partial refund and notify you.

Please be aware that returns cannot be made in person at our depot, office, or warehouse facilities.

For damaged items in transit:

While we take precautionary measures in packaging, transit mishandling can still occur. If you observe damage to the protective carton upon delivery, such as dents, holes, or wetness, kindly take photos of the damage, we recommend not accepting the delivery, and contacting us immediately.

Our commitment is to assist you at every stage of your order, ensuring that both our products and service quality meet your expectations. If you need assistance with a return, please contact us, and we will be more than happy to help.