We The Wild Plant Care

Standard shipping cost is charged at a flat rate of $10
*Subject to change at any time without notice

We aim to dispatch orders that are in stock within 3-5 business days of your order being placed, however, during peak periods such as Mother's Day, Black Friday, and Christmas ect, there might be delays in dispatching. An item is considered in stock when it does not include a “PREORDER” word at the beginning of the product title. For orders with pre-ordered items, please refer to our pre-order policy. We send parcels using the fastest and most reliable method (either Australia post or a courier service). 

Once your parcel is dispatched your items usually arrive within 1 week, however this depends on the location. Dispatch and delivery times are estimates only and are subject to postal delays and reasons beyond our control. We can only provide information based on Australia Post's updates. Therefore, we are not liable for parcels that are missed or that arrive later than expected. To ensure your parcel arrives on time, especially during busy holiday seasons, we strongly recommend opting for express shipping. This choice offers additional security and better delivery guarantees for time-sensitive orders. 

Please refer to Australia Post Christmas sending dates for further information

For shipping inquiries, it is best to first check your tracking link provided in the shipping email. You can then contact us.

We accept returns provided they are requested in writing within 3 days of the order being marked delivered. Please contact us to notify us of your intended return and reason for return. Pending approval of your return request, the item/s must be received by We the Wild within 7 days of acceptance. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning the items. Shipping costs are non-refundable, and in the case of free shipping you will be refunded less the true cost of shipping the product to you, which we have incurred. Exceptions apply if the product is defective or faulty when received.

In the event of a faulty item, evidence of damage, as well as the order number and name, must be sent within 3 days of receipt of the item for an immediate replacement. If damage occurs outside of this timeframe, please email us as exceptions may apply.

If the parcel is left uncollected at the post office, resulting in a return to sender, We The Wild reserves the right to refuse a refund or replacement as goods uncollected are the property of the buyer and will be considered a "change of mind".