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Warranty: All devices come with our 12 month warranty, which is included in the standard purchase price.
12 month Australia-wide warranty.
DOA replacement within the first 48 hours.
Equivalent to manufacturer’s warranty from such companies as Samsung, Sony and HTC.
Repair centres in various locations (Australia & NZ).
Assessment Guarantee: within 48 hours of receipt, generally 24 hours or less.
Repair Guarantee: within 30 working days of receipt, generally less than 7 days, and replacement phone offered if unable to repair within guaranteed timeframe. Within 60 days for photography products.
Return postage to return the item to you is included (to Australia & NZ only).
Included with every order is a 14 day, free returns policy. You can claim a full refund or exchange of the item value (excluding shipping fees where applicable) on unshipped or unopened items. The item must be sent back to our nominated address.
Items that have been used or opened attract a restocking fee. This amount is generally 5% or more, depending upon condition and is provided after receipt and assessment.