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Due to the nature of wall art prints, Yorkelee do not offer refunds unless the items have been damaged during our printing process or in transit. Yorkelee require the customer to text or email us a photo of the damaged item. Yorkelee will then review the damaged item and send a new tracking number for the replacement print if the print has been damaged during the printing process or in transit. We will offer a special discount to customers that have changed their mind or accidentally ordered the wrong items. Contact us to discuss and resolve any order issues.
Late or missing items/refunds
Contact Yorkelee via text or email to follow up on late or missing items with your order number. We will lodge an investigation with Australia Post, send the customer the lodgement number, once confirmation from Australia Post, we can then work on a replacement or refund if the item was deemed lost in transit.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged before dispatch or in transit.
To return your product, contact Yorkelee via MyDeal to obtain address information.