<p>All orders are processed within 0-1 business days (excludes weekends and public holidays) and shipped directly from our Melbourne warehouse.</p><p>Delivery varies by location, please see the expected timeframe to receive your product below:</p><ul><li><p>Metro: 1-4 business days</p></li><li><p>Regional: 1-6 business days</p></li></ul><p>If you are unavailable at the time of delivery re-delivery fees may apply.</p><p>If an item is returned to us due to an invalid address or non-collection from a courier hub, a $15 delivery and return-to-sender fee will be applied.</p><p>⚠️ <strong>Important Notes:</strong></p><ul><li><p>Orders with a total value (inc. postage) of <strong>less than $15</strong> may be shipped via an <strong>economical untracked service</strong>.</p></li><li><p>If you require <strong>tracking</strong> for orders under $15, please contact us via your MyDeal Account for shipping upgrade.</p></li></ul>
<p><strong>Each fashion item may have its own unique sizing standard depending on its style. We strongly recommend referring to the sizing chart provided in each product's image gallery for accurate sizing information. Below is a general size guide for our regular fit items.</strong></p><img /><img /><p><strong>Care</strong></p><p>Our products are made with quality materials, see individual product descriptions for materials used.</p>
<p>At Zmart Australia, we want you to be completely satisfied with your purchase. Our Returns Policy is in addition to your rights under the Australian Consumer Law and is designed to provide you with a seamless shopping experience.</p><p><strong>Change of Mind Returns:</strong></p><p>We want you to love your product so if you are not completely satisfied with your purchase let us know.</p><p>Most products come with a <strong>30 day</strong> change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your MyDeal Account for return approval, and return the item within <strong>10 business days</strong> after receiving an approval. Once returns received and inspected, we will facilitate an agreed resolution.</p><p><strong>Please Note:</strong></p><ul><li><p>We do not refund delivery costs.</p></li><li><p>Return Postage is paid by the customer.</p></li><li><p>The product must be returned in the original packaging, tags and accessories included.</p></li><li><p>We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery.</p></li><li><p>Fees may apply.</p></li></ul><p><strong>Exclusions – Items Not Eligible for Change of Mind Returns:</strong></p><p>For hygiene and personalization reasons, we do not accept change of mind returns for the following items:</p><p>🚫 Hosiery</p><p>🚫 Underwear & Swimwear</p><p>🚫 Sexual Wellness Products</p><p>🚫 Gift Cards & Vouchers</p><p>🚫 Personalized or Custom Printed / Embroidered Items</p><p>🚫 Bedding Accessories (e.g., Mattress & Pillow Protectors)</p><p><strong>Warranty Claims:</strong></p><p>Please check the product description for warranty period. Should an issue arise with your order, please contact us via your MyDeal Account to raise a warranty claim.</p>
