Refurbished iPhone 11 Pro Max

The Mobile Guru will allow a return where you have changed your mind, provided that the item in question is:

- returned within 30 days from the date of purchase;

- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);

- in a resalable condition; and not damaged in any way.

We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by The Mobile Guru, you will not be eligible for a refund. You may be provided with a product exchange, refund only when the returned product is received, and it complies with the requirements outlined above. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.</p>

Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by The Mobile Guru within 30 days for full refund.

WARRANTY

The Mobile Guru offers 6 months warranty on all mobile phones, where the warranty starts from the date of purchase. No physical damage and water damage is covered under warranty.