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We are proudly an Australian owned and operated company, this item is dispatched from our HK office with a fully trackable consignment number. Please note that we take full responsibility for the shipment until delivery.
Please allow 10-15 working days for delivery.
Every refurbished and demo device undergoes a rigorous, industry-leading inspection process to ensure 100% functionality as well as sanitised. These devices are cleaned, reset and unlocked to all Australian Networks and backed by a local Australian 6-month warranty. As well as a 15-day satisfaction with a guarantee with replacement and an invoice for all purchases.
Your item will come in a generic white box with a USB charging cable.
SPECIFICATIONS:
Please note Wall plug not included. This item is not waterproof and will not be covered under warranty for water damage.
Please note that our items will be shipped either from our Aus Warehouse or our China office. Please have a look at the ad which will identify the delivery times in detail. Please allow 2-10 business days on average and please allow extra time if outside of Metro Areas.
Returns:
If you’re not 100% satisfied we want to hear from you - Refurbished Devices come with a 14-Day Satisfaction Guarantee
If at any time within the first 14 days from the purchase date you are not completely satisfied with your device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, we will facilitate an exchange.
Please Note:
- IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEI’s
- We will not accept a returned device that is iCloud or Google locked.
- Please ensure your device is factory reset and powered off prior to shipment
Change of Mind:
We accept change of mind within 14 days from delivery as long as the item is returned in the original condition as new and are not used, worn, or opened and have all original packaging and tags in tact including any package seals being unbroken and not damaged in any way
Please feel free to send our team a message with any questions you may have as we are here to assist.
Warranty Policy:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used.
Prior to returning a device for warranty, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your item back to us. Once received and inspected, we will facilitate a repair, refund or replacement. Please note that all return requests must be accompanied by photo and video evidence for a Return Authorisation Number. We will not be able to process your return request without supporting documents and being initiated and approved by our team prior..
Please note, Warranty is void and will not cover below:
- Physically damaged
- Software that has been tampered with
- Water damage
- Unauthorised repairs (3rd party repairs)
Estimated Delivery Time Frame: 10-15 business days
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