Process a return
Once you have your order, you have 30 calendar days from the delivery date to report the issue.
To process your change of mind return, you just need to fill in the form request. We will send you an email responding to your request within a maximum of 3 working days.
IMPORTANT: To return your order, it must be disassembled, in its original packaging and with its internal protections as you received it. Customers are responsible for their own shipping expense to have the products returned to our warehouse.
When you return an item for refund, you’ll get the full product price you paid for the item back. However, you will be responsible for return freight costs and you won’t be refunded for the delivery costs of the initial delivery.
Warranty Claims
If you receive your order and find a product to be faulty, you just need to fill in the form.
IMPORTANT: To process this type of claim, we will require photographic evidence to support your claim. We will send you an e-mail responding to your request within a maximum of 3 working days. In each case there may be different options to solve the issue. This may include a repair, a replacement part or product, compensation, a store credit, or a return of the product. We will work with you to find the best outcome.
Please note our manufacturer’s guarantee does not cover normal wear and tear, damage caused by customer handling, use of the product outside of its intended purpose, or acceptable variations in materials such as fabrics, timber grains, and colours. We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
All marketplace products are covered by our MyDeal Refund Guarantee
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