Berry Vanilla Votive Candles

Our Refunds Policy:

If you change your mind, you may return your item within our normal return period of 30 days from the date of purchase. 

Full Terms and Conditions:

• items must be returned in as new condition (the product must be returned in the original packaging, accessories included)

• proof of purchase is required

• you must pay for the postage to our warehouse

• refunds need to be applied to the same payment method used for the original purchase of the item(s) being returned;

• Online orders cannot be exchanged via the reply paid address

Please also note: We will require photos of any item(s) that arrive in less than perfect condition.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund. You are also entitled to have the goods replaced if they fail to be of acceptable quality.

If you require any further information regarding our refund and return policy, please contact our Customer Service team.

How can I return an Online order?

Please contact Glow Collection Customer Service and provide the following information:

• Online order number;

• Full name;

• Email Address used for the order;

• Photos of the item(s) if they arrived in less than perfect condition;
  

Customer Service will usually respond within 1 business day and advise next steps. Please refer to the Refund Policy above for full terms and conditions.

Can I exchange an Online order?

We do not exchange items.

What is the standard Warranty period?

Any Glow Collection, a product that is faulty or not of acceptable quality may be entitled to an exchange or refund under the Australian or New Zealand Consumer Law.

Please Note: These consumer guarantees do not apply where the item was damaged due to abnormal use or misuse. Please refer to our Refund Policy above or contact Glow Collection Customer Service.

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