CO-05

Warranty Policy

• Espresso Machines and Grinders to be used for domestic applications come with an RTB (Return To Base) 12 months parts and 12 months labour warranty.
• Espresso Machines and Grinders to be used for Commercial applications (Cafes, Restaurants and Offices.) come with an RTB (Return To Base) 12 months parts and 3 months labour warranty.
• Used (Second Hand) Espresso Machines and Grinders to be used for Commercial applications (Cafes, Restaurants and Offices.) Come with an RTB (Return To Base) 3 months parts and 3 months labour warranty.
• Accessories and any other equipment we sell only comes with any warranty as dictated by the manufacturer.

In order to obtain a refund, exchange or to repair a product purchased from Dipacci Coffee Company, including those products which carry a manufacturer’s warranty, you must have clear proof of purchase – typically, but not always, a receipt.

Product Assessment for Warranty Repair

Once proof of purchase has been established, if the product fault can safely and clearly be determined, we will offer you either a refund, exchange or repair. The available remedy will depend on whether the fault amounts to a major failure. In some instances, we may need to consult with the manufacturer or importer to determine the fault and resolution. Most faults can be easily repaired within a reasonable time frame. We will not offer a repair or replacement if the product has been damaged via misuse or abuse. Examples include but are not limited to inadequately filtered water, lime scaling, corrosion due to high chloride ion concentrations in water, operator errors, unauthorised repair work or modification and fair wear and tear.

Whist we understand that many clients would like a loan machine in the event of a warranty item, we regret that this service is not available. We prioritise all warranty work over general repair to ensure the most rapid service possible.

• Where there is no fault found, the product will be made available for collection by the customer.
• When assessing product fault, it is up to you whether you would prefer to deal with Di Pacci Coffee or the manufacturer or importer directly. It may be more convenient for you to liaise with the manufacturer or importer directly (which may be more time efficient). You certainly have that option. We are happy to provide you with their relevant contact details to assist you.

What should I do if I have changed my mind and want to return a product?

Please choose carefully as we do not normally accept return of goods where you have simply changed your mind or have chosen poorly. Should we decide to accept a return, a restocking fee of 30% + any credit card charges which we cannot recover is applied to all returns of items held in stock. Special order items cannot be returned. We cannot accept returns on used equipment nor of equipment without packaging or in opened packaging. Return freight to us is payable by you.

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