Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty/damaged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
Change of Mind Policy:
We accept change of mind.
WARRANTY POLICY
We offer 12-month warranty on all products used for private household use and 3-month warranty for commercial use from the date of purchase. Please refer to the individual product listing for specific warranty terms and period. Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.
Warranty Process:
You must produce the original invoice or other proof of purchase document disclosing the purchase date.
Parts purchases, consumable components, and accessories ,such diesel heater spare parts,etc. are not covered by our standard warranty once used. If you have an issue with parts or consumable components please contact us to discuss a resolution prior to using the item.
All marketplace products are covered by our MyDeal Refund Guarantee
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