The Dyson Supersonic™ professional hair dryer is designed specifically with salon environments in mind, with a filter engineered to meet the needs of a busy salon. It comes with a Professional styling concentrator, whereas the consumer model includes a standard Styling concentrator, and a 3.3m cord + heavy-duty filter.
Q. What model is this?
A. HD11
Q. What is the difference between HD11 and HD12 models?
A. HD11 is the professional model, and HD12 is the retail model. The main differences are that the pro model (HD11) has an extra long cord to help move around clients and it has a more heavy-duty filter to cope with busy salon use. If you are a professional, it is highly recommended to use the HD11 model as the warranty covers your salon use.
Q. How often should I clean the filter?
A. To maintain optimum performance, your Dyson Supersonic™ professional hair dryer needs regular care and maintenance. Dyson recommends cleaning the filter once a month, or when the three white LED lights flash continuously.
Q. What's the length of the guarantee?
A. Your Dyson Supersonic™ professional hair dryer is guaranteed for two years.
Q. Can the Dyson Supersonic™ professional hair dryer dry hair fast even though it doesn’t use extreme heat?
A. Yes. That’s because it doesn’t rely on heat alone to dry hair. A high-speed, high-pressure airflow can achieve fast drying with less reliance on heat.
Q. Can I use my hair dryer when traveling to countries with different electrical voltages?
A. Your Dyson Supersonic™ professional hair dryer has been precisely engineered for fast drying and styling at the voltage of the country in which it was purchased. This allows it to run at optimum performance. As voltage varies from country to country, please follow the guidance on usage in the guarantee section of your user manual.
Q. Will the new attachments work with my current Dyson Supersonic™ professional hair dryer?
A. Yes, the new attachments are fully compatible with older generations of Dyson Supersonic™ professional hair dryers.
Q. Can I buy the consumer Dyson Supersonic™ hair dryer to be used as a professional hair dryer for salon use?
A. In salon environments filters can clog more quickly with hairspray, so it’s best to use a Dyson Supersonic™ professional hair dryer where the heavy-duty filter has been designed to meet the needs of a busy salon. The consumer warranty doesn’t cover use in commercial environments, or if it’s used for more than two hours a day.
WARRANTY POLICY
All electrical products come with an Australian/New Zealand compliant plug (AS/NZS 3112) and a minimum of 12 months warranty. Please see each product page for specific warranty information.
RETURNS POLICY
We understand that you might need to return something to us for a number of reasons. Before any returns will be accepted or processed, you must contact us within 14 days of receiving the product before sending anything back. This is necessary to ensure the correct procedure is followed so the process is as quick and easy as possible.
Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.
1. You changed your mind, found it cheaper somewhere else or decided you don't like the product
2. The item arrived damaged or missing something
3. The item is faulty