Findster Duo+ Pet Tracker Free of Monthly Fees - GPS Tracking Collar for Dogs and Cats & Pet Activity Monitor

WARRANTY POLICY

Findster warrants to the original purchaser that your device shall be free from defects in materials and workmanship under normal use for a period one (1) year from the date of purchase.

Findster does not warrant that the operation of the Product will be uninterrupted or error-free. Findster is not responsible for damage arising from failure to follow instructions relating to the Product's use.

This Limited Warranty does not cover software embedded in the Product and the services provided by Findster to owners of the Product. Refer to the license agreement accompanying the software and the Findster services terms of use for details of your rights with respect to their use.

RETURNS POLICY

If you are unsatisfied with your purchase from Findster, you have 30 days from the date of delivery to request a refund. You may return any product (as defined below) purchased on Findster in accordance with the terms below. To qualify for a refund, all the following conditions must be met:

• A return authorization form must be requested from our Support Team within 30 days of the delivery date. Please contact us to request a return authorization and instructions on how to proceed with your return request
• You must return the Product to Findster in order to receive your refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
• To ensure successful delivery, you are required to ship the returned Product(s) using the prepaid return shipping label emailed to you by Findster (unless our Support Team specifically says otherwise).
• A Return Merchandise Authorization (RMA) will also be provided by Findster, in PDF format. This RMA must be printed and included along with your returned Product(s).
• Findster must receive the returned Product within 14 days after the RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned Product will be refused.
• If you return a product to Findster (a) without the shipping label and RMA provided by Findster or (b) without all parts and accessories originally included with your purchase, Findster retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

Additional terms and conditions

• Refunds will be processed and paid within 2 weeks of Findster's reception of the Product.
• All refunds will be processed via the same payment method used to make the purchase.
• Shipping, processing, handling charges, and taxes paid (such as state, customs, or VAT) are not refundable.
• All shipping charges related to the return will be discounted from the amount refunded (up to 10% of the order total) and you assume the risk of loss or damage to the returned Product(s) while in transit back to Findster.

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