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Once an order is placed, our team will carefully collect and pack your order. Please allow up to 72 hours for our team to pick and pack your order.
We ship all orders from the Canberra warehouse. As soon as your order is sent, you will receive a tracking number to follow your package as it makes its way to you.
All orders will be sent via Australian Post, and they should arrive within 2-8 business days* Australia-wide.
While most packages will arrive on time, please be advised that the carriers may experience delays due to COVID-19.
At Fine Foams, we are 100% committed to making you happy. All our products have a 30-day trial which starts upon
receiving your order.
If you do not fall in love with the order, you may return them for a full refund. Just contact us
within 30 days of receiving your order, and we will organize your full refund.
Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer
you a refund or exchange.
To be eligible for a return, your item must be in the same condition as you received it, with tags and original
packaging. You will also need the receipt or proof of purchase.
Please note Free Returns is only available for Australian orders only. For international orders, customers are responsible for all the fees involved in returning items.
Each order is hand-checked and packed by a member of Team Fine Foams before it goes out the door to ensure you get
the best! While we make every effort to confirm your order arrives in perfect condition, sometimes things could happen.
If you discover a fault with the item(s), you received, please take pictures of the defect and contact us immediately.
Returns made will be refunded in your original form of payment. Once you receive the refund email confirmation, it will take
2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would
recommend contacting your bank or merchant (e.g. Afterpay, Klarna) directly.
Please note shipping fees are not refundable.
We are proud to offer a 1-year warranty on our products as it meets the highest standards for domestic use.
Please retain a copy of your order confirmation as proof of purchase. You'll need this to make a claim; without it, we reserve the right to reject any claim under this warranty.
Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
Estimated Delivery Time Frame: 1-8 business days
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