All our products are shipped nationwide, but some remote islands may have shipment limitation which can be confirmed at the time of order processing. If we are unable to ship your product to your delivery address, we will contact you provide alternation address else we will cancel your order and issue full refund of your payment.
Note: Majority of the orders cannot be shipped via Australia Post as they only accept rolls or parcels less than 105cm. So please provide your Street Delivery address while placing your order to avoid delays in processing your order.
We do offer 15 Days Return Policy for all 'Change of Mind' Returns with no questions asked, but due to health regulations we cannot offer exchange or refund for used rug. So if you did not like the rug texture, colour, material, feel, wool shedding or any other concern with the rug, please notify us as soon as you have received and explored the rug so that return can be organized. In the meantime kindly roll the rug and keep it ready for collection.
Note: For all Change of Mind returns both way freight charges will be deducted from the total purchase price and balance will be refunded.
Estimated Delivery Time Frame: 5-10 business days
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Beautiful rug stands out as it is much more intricate than the regular ones u can purchase love it Price was great for the quality
May 25, 2023
Being Jute, I expected this rug to feel a bit rough but was really surprised at how soft under foot it is. Looks great in the entry, even better than the website photo & now considering buying a larger jute rug from this site for another area of the house.
Nov 06, 2021
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