ITIL Foundation Online Course with 6 Month Access

Specifications:

• Using the foundation-level training, IT service management professionals and engineers will be able to:
• Assess their existing IT service offering and management processes against ITIL best practice guidelines.
• Begin the process of planning and migrating to an ITIL-based service operation.
• Implement a transitional service offering to maintain standards according to user expectations during the move over to an ITIL framework.
• IT Managers or Practitioners involved in the strategy, design, implementation and ongoing delivery of business-used IT services.
• Individuals requiring an insight into Service Management best practice.
• Nine separate modules walk delegates through:
  • The service management lifecycle and the key stages used to manage service requests.
  • Defining a service strategy that meets the needs of all users of the IT service.
  • Implementing a service that supports the strategy.
  • Building intermediate delivery services that maintain standards during the transition period.
  • The operations required to maintain customers expected levels of service and satisfaction.
  • Building a continual service improvement plan that keeps raising standards and customer satisfaction levels.
• By completing the Information Technology Infrastructure Library course, IT professionals tasked with service management and delivery will immediately benefit from:
  • Full preparation for the ITIL Foundation-level examination.
  • A working knowledge of the ITIL framework and how it may be best applied to improving and streamlining IT service provisions.
  • Improved on the job performance, particularly within organisations already using ITIL to manage service delivery.
  • Broader employment opportunities as students gain new, in-demand service planning and management skills.

• Additional information available HERE